Retail Business Manager

Job Description

Position Purpose and Summary This role is responsible to lead the Area Retail team and achieve the targets for expansion, top line and profitability. The person is supposed to drive the objectives as defined by the brand while ensuring the highest levels of customer experience and service levels. Essential Duties and Responsibilities : Regional Retail Operations Management: Oversee and manage retail business operations across the assigned region, leading a team and ensuring seamless functioning of all stores. Drive sales, operational excellence, and achieve regional growth objectives. Team Leadership: Set performance goals for team members aligned with regional business plans. Guide, mentor, and develop the team to enhance efficiency and effectiveness. Budget and KPI Management: Develop and manage the regional budget, ensuring alignment with sales goals and KPIs. Monitor financial performance and initiate actions to achieve top-line and bottom-line targets. Franchise and Stakeholder Management: Build and maintain strong relationships with franchise partners and key stakeholders. Provide strategic support to improve performance and profitability across partnerships. Sales and Profitability Goals: Achieve sales and profitability targets through efficient retail operations and strategic initiatives. Ensure proper merchandise retention and compliance with company standards. Market Expansion and Development: Identify new store locations and negotiate contracts for expansion to enhance market presence. Implement strategies to improve showroom performance and maximize sales potential. Strategic Planning and Execution: Prepare and execute regional business, marketing, and advertising plans. Design incentive programs to drive desired behaviors and outcomes in retail outlets. Compliance and Quality Assurance: Ensure all products and services adhere to regulatory requirements and company quality standards. Operational Efficiency: Review and refine Standard Operating Procedures (SOPs) to improve operational efficiency. Collaborate with cross-functional teams to support operations for both new and existing stores. Performance Monitoring and Improvement: Regularly review store performance, identify gaps, and implement interventions to address challenges. Develop turnaround strategies for underperforming locations to optimize profitability. Critical Competencies for Success: People leadership Drive for impact Drive for deliverables Adept at stakeholder engagement Good understanding of numbers Person Profile Experience of working as a Regional Business Manager, preferably in the jewellery or retail industry while handling multiple cities/states. Experience of handling large format stores preferred. Specifically, the successful candidate should have: