Restaurant Manager

About the Company

Zolo

Z Hotels

Key Responsibilities

Restaurant Operations

• Oversee daily restaurant operations, ensuring smooth service and guest satisfaction.
• Coordinate between kitchen and service teams for timely order execution.
• Maintain high standards of hygiene, safety, and cleanliness at all times.

Team Leadership & Training

• Recruit, train, and motivate service staff to deliver consistent brand-standard experiences.
• Lead by example on the floor, fostering teamwork, discipline, and positive morale.
• Conduct regular service briefings and performance feedback sessions.

Guest Experience & Service Excellence

• Handle guest queries and complaints professionally, ensuring quick resolution.
• Build rapport with regular guests to drive loyalty and repeat business.
• Ensure every guest interaction reflects warmth, empathy, and attentiveness.

Operational & Financial Management

• Monitor food and beverage costs, control wastage, and optimize inventory.
• Ensure adherence to SOPs, billing accuracy, and POS system usage.
• Review daily sales, track performance metrics, and identify improvement areas.

Marketing & Collaboration

• Execute restaurant promotions and collaborate with marketing on events and offers.
• Work with chefs to introduce specials and seasonal menus.
• Represent the restaurant’s brand identity consistently across guest touchpoints.

What We’re Looking For

Education

Diploma or Degree in Hotel Management or Hospitality Administration preferred.

Skills & Experience

• 4–8 years of experience in restaurant or F&B operations within hotels, boutique dining, or premium cafés.
• Proven expertise in guest handling, team leadership, and cost control.
• Exposure to both restaurant and banquet operations is preferred.
• Strong understanding of POS systems, inventory control, and hygiene standards.
• Candidates from Assistant Restaurant Manager or F&B Supervisor roles looking to step up are encouraged to apply.