Restaurant Manager

Job Summary:

ZOCA Diner is looking for a dynamic and experienced Restaurant Manager to oversee the daily operations of our multi-cuisine restaurant. The ideal candidate will be responsible for managing staff, ensuring high-quality customer service, maintaining food and service standards, and driving revenue growth. You will act as the face of the restaurant, ensuring every guest leaves satisfied.

Key Responsibilities:Operations & Service:

• Oversee daily restaurant operations including dining, kitchen, billing, and delivery.
• Ensure smooth coordination between front-of-house and back-of-house teams.
• Monitor service standards, food quality, and customer experience.
• Handle guest complaints or issues with a focus on quick resolution and satisfaction.

Team Management:

• Recruit, train, and supervise service and kitchen staff.
• Schedule shifts and manage manpower planning for busy and lean periods.
• Conduct daily briefings, motivate the team, and maintain discipline and grooming standards.
• Monitor staff performance and provide feedback or disciplinary actions if needed.

Sales & Revenue:

• Achieve monthly sales targets and control operational costs.
• Monitor daily revenue, food cost, wastage, and inventory levels.
• Upsell menu items, combos, and specials to improve average billing value.
• Implement local marketing and promotion strategies in coordination with head office.

Hygiene & Compliance:

• Ensure hygiene, cleanliness, and safety protocols are followed (FSSAI, HACCP, COVID norms if applicable).
• Maintain proper records of licenses, inspections, and audits.
• Conduct regular quality checks and staff training on hygiene standards.

Reporting & Coordination:

• Submit daily/weekly sales reports, inventory usage, and staff attendance to head office.
• Coordinate with suppliers and vendors for timely stock replenishment.
• Handle POS and billing software-related issues.

Requirements:

• 4–6 years of experience in restaurant operations, with at least 2 years in a managerial or assistant manager role.
• Experience in multi-cuisine restaurants, casual dining, or premium cafés is highly preferred.
• Strong leadership, communication, and people management skills.
• Good understanding of inventory, food cost control, and P&L basics.
• Comfortable working with POS systems, billing software, and basic Excel reporting.
• Fluent in Hindi; Basic to intermediate English required.
• Problem-solver with a guest-first mindset.

Preferred Qualifications:

• Diploma or Degree in Hotel/Restaurant Management (preferred but not mandatory).
• Local candidate familiar with the city’s food trends is a plus.

Work Schedule:

• 9–10 hour shifts with rotational weekly off
• Availability on weekends and public holidays is a must

Salary & Benefits:

• Competitive salary based on experience
• Monthly incentives based on performance
• Complimentary staff meals
• Uniform provided
• Fast-track growth opportunities within the ZOCA brand

About ZOCA Diner:

ZOCA Diner is a premium multi-cuisine dining destination known for its vibrant ambiance, diverse menu offerings, and exceptional service. We are rapidly expanding and looking for passionate professionals to grow with us.

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Work Location: In person