Resource Coordinator III

NCR Atleos

2 - 5 years

5 - 9 Lacs

mumbai hyderabad chennai bengaluru

Posted:3 days ago| Platform:

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Skills Required

resource management operations management hr generalist activities project management resource coordination hrsd human resource management coordination excel pmo recruitment project monitoring project execution project coordination project planning

Work Mode

Work from Office

Job Type

Full Time

Job Description

Weekly calls with Partners and Customer
Going through various topics, such as current demand for new resources, bill rates, skillsets; providing feedback regarding technician on-site behavior and attitude; discussing any potential room for improvement with both Partners and technicians individually, etc.
Onboarding and maintaining existing and new Partners
Working with Commodity Managers and Procurement to create and sign all necessary documentation in order to onboard and fully set up all our Partners
Having multiple kick-off and introductory calls with new Partners and helping them understand what type of work we are performing for our Customers; what type of resources we are looking for (skillset, attitude and aptitude); helping them get access in Workday, Quickbase and NCR Cloud; providing trainings on how to submit SRs, TRs, OT requests, invoices, and how to fill out and send weekly ledgers.
Internal team support
I am main point of contact for all IT issues that techs are facing; creating all kinds of tickets on IT Central (ordering laptops; requesting VDI and creating tickets for VDI issues; blacklisted USB ports; remote access issues; putty; fiber scope and other USB tool issues, etc.) in order to match the appropriate IT representative with our field resources
Troubleshooting QB, email and NCRU access issues if needed
Workday admin tasks
Constantly requesting new QLIDs, extending and terminating contracts, etc
Annual NCRU courses
Daily tracking progress and reaching out to both Partners and techs individually to meet the given deadline (sending circular emails to techs, reaching out to Partner managers, calling techs daily)
Identifying and overcoming all technical issues with both personal laptops and NCR laptops (VDI, remote access, uploading test results, etc.)
Weekly calls with NAMER team where we go through various topics regarding supporting Ciena (leveraging Quickbase; identifying and resolving Quality issues; start organizing bootcamps; assigning and tracking mandatory Ciena course completions; daily tracking tech s performance and work ethics, Project managing, etc.), hiring and onboarding new resources (how to create QLIDs and LAN and email accounts for India resources, extending contracts, etc.)
Assisting PMO
Ad hoc activities to support PMO team - creating project numbers in QB, vetting training hours, etc.
Hiring new resources
Constantly communicating with Partners regarding our current demands, providing detailed guidance on what type of resources we are looking for (GEO locations, skillsets, knowledge, attitude, bill rate ranges, roles, etc.)
Reviewing resumes and scheduling interviews
Maintaining detailed view of all received resumes in Quickbase, filled out a new report from scratch and made sure it is up to date and reflecting accurate data in PowerBi
Interviewing new candidates and providing guidance through the entire onboarding process

Disclaimer: The job location mentioned in this description is based on publicly available information or company headquarters. Candidates are advised to verify the exact job location directly with the employer before applying.

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