138987 Resolve Jobs - Page 32

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. Description United's Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward. Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups. Create what’s next with us. Let’s define tomorrow together. Job overview and responsibilities As an Automation Test Engineer within the Digital Technology division at United Airlines, your primary responsibilities will include reviewing business and functional requirements, followed by the design, development, and execution of automated tests to confirm application functionality. You will also work in close partnership with quality managers and leads to follow quality governance, implement best practices, and develop KPI metrics dashboards. In your role, you will engage in close collaboration with the product owner, business analysts, and developers to grasp product requirements, pinpoint opportunities for automation, generate automation scripts within sprints, and incorporate these into the CICD pipeline to facilitate continuous testing. Design and develop comprehensive automation test scripts using industry standard tools and technologies for in-sprint, regression, integration and end-to-end testing. Execute automated tests, analyze test results, and report defects. Troubleshoot and resolve issues related test automation scripts, data, and environments. Participate in the automation script code reviews and provide feedback on automation best practices Create and disseminate test execution reports and dashboards that highlight the efficiencies and cost savings achieved through automation. Work closely with cross-functional teams across various portfolios to ensure effective communication and collaboration. Stay up to date with the latest automation trends with AI technologies in software testing and automation This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc. Qualifications What’s needed to succeed (Minimum Qualifications): Bachelor's degree in Computer Science or Computer Engineering 2 -4 years of experience in software test automation Programming skills in Java, Python Proficiency in using automation framework like API Testing, ReadyAPI, Rest Assure, Selenium (UI), Cloud testing, ADO/JIRA or similar, Postman, Fiddler, Kibana Software Testing Life Cycle (STLC) Agile & Waterfall Methodologies Backend Testing (API, Mainframe, Middleware) Release Management Processes Cloud Technologies Support DevOps CICD implementation. Able to work with distributed global teams. What will help you propel from the pack (Preferred Qualifications): Airline Domain Knowledge Mainframe, AccelQ. AWS - (Dynamo DB, Lambda, Cloud Watch, Aurora DB), Java, Dynatrace, Github actions, Harness

Job Title: Operations Head Salary: ₹4,00,000 – ₹6,00,000 per annum Location: Gurugram, Haryana Job Type: Full-time About VPLAK: VPLAK is a fast-growing e-commerce and service-based company dedicated to delivering top-quality products and exceptional customer experiences. We’re seeking a dynamic Operations Head who can take charge of our operational strategy, streamline processes, and lead teams toward excellence. Role Overview: As the Operations Head, you will be the backbone of our day-to-day business execution — ensuring smooth coordination between departments, improving efficiency, and delivering results. Your leadership will directly influence our company’s growth and service standards. Key Responsibilities: Lead and manage all operational functions to meet business objectives. Plan, implement, and optimize processes for efficiency and cost-effectiveness. Oversee order fulfillment, logistics, customer service, and vendor coordination. Monitor key performance indicators (KPIs) and take corrective actions where needed. Build, train, and motivate teams for peak performance. Resolve operational issues swiftly to maintain smooth business flow. Collaborate with senior management to align operations with company goals. Ensure compliance with company policies and industry regulations. Requirements: Bachelor’s degree (MBA preferred) in Business Administration, Operations, or related field. 4–6 years of experience in operations leadership (e-commerce/retail preferred). Proven ability to manage teams and multi-department operations. Strong analytical and problem-solving skills. Excellent communication and decision-making abilities. Job Type: Full-time Pay: ₹30,000.00 - ₹50,000.00 per month Work Location: In person

Role Description The Software Tester will be responsible for executing test cases, conducting software testing, ensuring quality assurance, and analyzing test results. Day-to-day tasks also include collaborating with the development team to identify and resolve bugs and ensuring the software meets the specified requirements and standards. Qualifications Proficiency in Test Execution and creating detailed Test Cases Strong Analytical Skills and problem-solving abilities Experience in Software Testing and Quality Assurance Excellent communication and collaboration skills Ability to work independently and remotely Bachelor's degree in Computer Science, Software Engineering, or a related field Experience in the education technology sector is a plus

JOB DESCRIPTION Designation : Executive(FG Store) Job Location : Kundli, Sonipat Reporting To : Asst. Manager No. of openings : 4 Job Role: This candidate will be responsible to ensure receipt, storage, issue, dead stock & rejection control, etc. He is overall responsible for inward & Outward activity handling. Required Skills: 1. Knowledge of FIFO, LIFO & KANBAN system. 2. Proficiency in Computer software like Ms Excel, Word, Email sending etc. 3. Strong judgment and decision-making skills 4. Excellent communication skills, including local languages ( Written & Verbal) 5. Knowledge of basic ERP and SAP for store management. 6. Knowledge for handling the shelf life items. 7. Being performance-driven and focused on results 8. Ability to self-motivate and motivate. othersResponsibilities: 1. Responsible for receipt of material as per purchase order, making GRN, doing physical verification of quantity and size, identify the inward material with proper labels of lot numbers and forwarding the samples to the QC department with proper labelling and identification. 2. Responsible to arranging material, proper packing and labelling, cross checking the quantities, adding correct frieght and preparing delivery note as per Sales order. (Should check all parameters in SO and seek/make suggestions to sales person if required). 3. To ensure all store items should be stored as per bin location with proper packing and identification and maintain 5S. 4. Responsible for making Goods Issue, Good Receipts, store transfers (RGP and NRGP) and all related documents of stores in SAP. Also, follow up for all RGP (replacement, repairing, job work and Demo), short material receipt from purchase. 5. Responsible for physical Stock taking on quaterly basis and make stock counting / stock posting in SAP. Also, Responsible for Deciding the minimum stock levels as per consumption of all consumable and packaging items on quaterly basis. 6. Responsible for management of team and work assigned to team members, TAT to be defined and apply for routine activities. Resolve all the issues of team members. 7. Smooth Coordination with team members and other departments and maintaining the healthy relationship between team members and other department. 8. Responsible for Provide trainning to Store employee, attending Meetings and maintaining MOM. 9. Follow all HR Policies of Organization - Attendance, KAIZEN , 5S etc. Education: PG/Diploma/B Tech/ Graduation from any field. Relevant Experience: Min. 3 - 5 Years Salary Range:25-30K CTC Reference Companies: Preferred - Fastener industry , Else –Automobile, Industrial Products Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Work Location: In person

Vacancy Name Senior Representative Customer Services and Technical Support Requisition No VN3909 Time Type Full Time Location Gurgaon Office Additional Location Country India Job Description Find purpose in each day while contributing to a workplace revolution! SHL – People Science. People Answers! Are you ready for a role that keeps you on your toes and rewards your problem-solving skills? Join SHL as a Senior Representative – Customer Services and Technical Support (AMS Shift) and become the first line of support for our global clients. You’ll be at the heart of delivering exceptional service—resolving technical issues, supporting SHL systems and services, and building strong customer relationships every day. A great benefits package is offered in a culture where career development, with ongoing manager guidance, collaboration, flexibility, diversity, and inclusivity are all intrinsic to our culture. There is a huge investment in SHL currently so there’s no better time to become a part of something transformational.. Shift Timing: 7 PM – 4 AM (IST) What You’ll Be Doing Deliver top-tier first-line technical support to SHL clients across global regions, both proactively and reactively. Strive for first-contact resolution to ensure efficiency and outstanding customer satisfaction. Troubleshoot and resolve technical issues related to SHL platforms, products, or services. Communicate professionally with clients through approved channels, ensuring prompt and informative responses. Escalate complex issues to internal departments when needed, ensuring timely resolution and seamless handoffs. Manage and track open cases, ensuring SLAs are met and all updates are clearly documented. Maintain accurate records of client communications and support activities. Assist with client audits and data reviews, ensuring data readiness and compliance. Contribute to identifying recurring issues and support continuous improvement efforts in processes and tools. What we are looking for from you: Essential: Extensive experience in a customer contact/customer delivery environment. Proficient in working with and KPIs and SLAs. Strong MS Excel, including graphs, pivot tables, charts. Desirable: Capability to perform effectively in adverse and volatile scenarios. Outstanding written and oral communication abilities. Working towards milestones, reporting progress, and handling change requests. Get in touch: Find out how this one-off opportunity can help you to achieve your career goals by making an application to our knowledgeable and friendly Talent Acquisition team. Choose a new path with SHL. About Us SHL helps companies optimize performance and productivity through deep people insights. Our market-leading people analytics and technology equip leaders and their teams to make confident, data-driven talent decisions that lead to stronger business outcomes. We anticipate, and help organizations solve, their most pressing talent challenges. Our science and technology maximize the potential of people through data driven insights, an unmatched portfolio of products, engaging experiences built on science and global expert services. From Talent Acquisition through Talent Management we create diverse, agile, and innovative workforces across the globe. We need highly motivated people to join our dynamic global team. We’re driven by Strong Connections, Curiosity, Fearless Innovation, and Impact. What SHL can offer you A culture comprised of diverse, global teams who have a passion for collaboration and client service. A comprehensive benefits package. Support, coaching, and on-the-job development to achieve career success. The ability to engage, influence, and impact a broad array of the world’s leading executives. Our mission is to maximize people’s potential. At SHL, we love what we do and the good it creates for our customers and our people, it’s our obsession. Our culture is inclusive; we embrace diverse perspectives and collaboration to drive forward innovation and growth. We build strong relationships based on honest conversations, ongoing feedback and a healthy dose of fun. We challenge, inspire and develop each other, which empowers us to own our destiny and our careers. We support each other – always. If this is important to you, consider a career at SHL. SHL is an equal opportunity employer.

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. Responsibilities: Understanding clients' needs and expectations, their business and industry, accounting and control systems, employees, company values and industry-related IFRS or GAAP and GAAS issues Developing an understanding of the RSM audit approach and tools Assessing risks and evaluating the client's internal control structure Performing substantive tests and tests of internal controls to identify and resolve accounting or reporting issues Drafting financial statements under prescribed formats Required Qualifications: Minimum B.A / B.S. degree or equivalent from an accredited university by the time employment commences Accounting major A minimum 3.0 GPA is preferred Preferred Qualifications: Qualified CA Freshers’ with Articleship Qualified ACCA/CPA Fresher ACCA/CPA Pursuing (half-way through the qualification) At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html. RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.

Profile Summary The main goal of this role is to maintain and manage the strong relationship with clients, communicate regularly with client and update about ongoing services to ensure satisfaction and resolve issues promptly. Responsible for retention of the existing clients and to get more business from them. Key Roles and Responsibilities ● Procuring existing clients through direct contact and word-of-mouth. ● Negotiating with clients to secure the most attractive prices. ● Conducting quality assurance on all produced documents including research articles, review articles, books, etc. ● Keeping the clients updated about the latest services. ● Managing a team of representatives offering customer support. ● Understanding the customer's problem and troubleshooting it with an optimal and effective solution. Knowledge & Skills ● Education: Science background or any related field ● Experience: Fresher or Experience ● Knowledge of Research thesis or journals ● Excellent communication (written & verbal) ● Interpersonal and problem-solving skills ● Research and Development skills Attitude & Others Perks ● Adaptive to challenging environment ● Proactive, results-oriented and organized ● Willingness to collaborate and coordinate with different departments and team members ● Young and vibrant team ● Fast paced and growth minded culture ● Networking opportunity ● Professional growth and recognition Job Types: Full-time, Permanent, Fresher Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Leave encashment Provident Fund Work Location: In person

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Microsoft Power Business Intelligence (BI) Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications function seamlessly to enhance operational efficiency. You will engage in problem-solving discussions and contribute to the overall success of the projects by leveraging your expertise in application development. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the documentation of application specifications and user guides. - Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Power Apps. - Strong understanding of application lifecycle management. - Experience with integrating Microsoft Power Apps with other Microsoft services. - Ability to troubleshoot and resolve application issues efficiently. - Familiarity with user interface design principles and best practices. Additional Information: - The candidate should have minimum 3 years of experience in Microsoft Power Apps. - This position is based at our Gurugram office. - A 15 years full time education is required. 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Microsoft FED ReactJS Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications function seamlessly to enhance operational efficiency. You will engage in problem-solving discussions and contribute to the overall success of the projects by leveraging your expertise in application development. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the documentation of application specifications and user guides. - Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Power Apps. - Strong understanding of application lifecycle management. - Experience with integrating Microsoft Power Apps with other Microsoft services. - Ability to troubleshoot and resolve application issues efficiently. - Familiarity with user interface design principles and best practices. Additional Information: - The candidate should have minimum 3 years of experience in Microsoft Power Apps. - This position is based at our Gurugram office. - A 15 years full time education is required. 15 years full time education

Shift: Rotational Night Shift (9 hours between 6 PM – 6 AM) What We’re Looking For: Excellent communication skills in English Basic computer knowledge (typing, CRM, data entry) Polite, patient & customer-first attitude Ability to thrive in a fast-paced environment Your Role: Handle inbound calls for customer queries, complaints & support Resolve issues quickly and share accurate information Ensure a great customer experience through effective communication Escalate unresolved cases to the right team Job Types: Full-time, Permanent, Fresher Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Health insurance Life insurance Provident Fund Application Question(s): Comfortable working in Rotational Night Shift- any 9 hrs b/w (6 PM to 6 AM)? Work Location: In person

DESCRIPTION At Amazon, we believe that every day is still Day One. We are striving to be Earth's Best Employer and to get there, we need exceptionally talented, bright, and driven people. Amazon’s MyHR Live Support team is seeking customer-focused professionals who thrive in a dynamic contact center environment. Do you excel at real-time communication, problem-solving, and delivering exceptional customer service? The MyHR Live Support Team operates a state-of-the-art contact center, caring for 1.5 million Amazonians worldwide by assisting them with their HR needs. Our organization delivers best-in-class HR support to Amazon employees, applicants, and candidates globally. We specialize in topics related to time-off, employee relocations, offboarding processes, employment verification, benefits, bereavement support, and comprehensive pay and compensation services. As an HR Contact Center Professional, you will be at the forefront of our customer service operations, primarily handling live phone calls and/or chats. You are someone who is skilled at building positive relationships with employees through empathetic and effective communication. You are approachable and able to handle sensitive situations with tact and diplomacy in real-time. You pride yourself on maintaining high ethical standards and confidentiality when dealing with sensitive employee information, conflicts of interest, and compliance issues. You thrive in a fast-paced contact center environment, using your critical thinking and fact-finding skills to resolve issues efficiently. You excel at managing multiple tasks, priorities, and deadlines while maintaining a high level of customer satisfaction. You are adaptable and open to change, quickly adjusting to new policies, technologies, and industry trends. Key job responsibilities Amazon’s MyHR Live Support team is comprised of HR Contact Center Professionals supporting Amazon employees globally within multiple languages, with services 24 hours a day, 7 days a week in some countries. As a MyHR Live Support Advisor, your primary responsibilities will be: Handle a high volume of live contacts, primarily through phone calls and potentially chats, taking ownership in ensuring each interaction is resolved with a high degree of problem-solving and customer obsession. Resolve inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures – escalate when these cannot be resolved. Build customer trust through empathetic, personalized conversations by assessing and adjusting resolution plans to each employee's changing needs during live interactions. Respond promptly to employees' urgent issues, ensuring the right communication and documentation occurs, even when information is limited. Use high judgment, critical thinking, and rationale to balance process adherence with employees' needs, analyzing and deciding on resolutions for their requests in real-time. Consistently consult and collaborate with partner teams on process changes to resolve cross-functional issues and improve policies. Maintain high performance metrics in areas such as contact handling time, first-contact resolution, and customer satisfaction scores. Adhere to set schedules, including timed breaks and lunches, to ensure consistent coverage and support for our 24/7 contact center operations. Demonstrate flexibility in working various shifts, including evenings, weekends, and overnight shifts, to support our global workforce across different time zones. This role requires excellent multitasking abilities, strong verbal and written communication skills, and the ability to thrive in a fast-paced contact center environment. If you're passionate about delivering exceptional customer service through live interactions and are ready to make a difference in people's lives, we want to hear from you! BASIC QUALIFICATIONS Must have Bachelor's Degree or Master’s degree 0-10+ years’ experience in contact center, customer service, human resources or equivalent experience. Fluent communication and writing skills in English (+85%). Schedule flexibility (support a 24x7 operations). Internet connection before joining date with a speed range of 50-100 Mbps PREFERRED QUALIFICATIONS 5+ years’ experience in contact center, customer service, human resources or equivalent experience. Basic US legislation Leave of Absence and Accommodations knowledge. Knowledge of US federal and state leave and disability laws. Experience in providing consultation and guidance on human resources, benefits, or complex employee matters. Experience dealing with customers and exceptional use of empathy skills. Proven ability to adjust to constantly changing workloads and manage customer contacts in a fast pace environment. Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards. Detail oriented with ability to analyze, problem solve, organize and manage multiple priorities. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job Title: Assistant Manager – Operations Salary: ₹4,00,000 – ₹6,00,000 per annum Location: Gurugram Job Type: Full-time About VPLAK: VPLAK is a fast-growing e-commerce and service-driven company known for delivering high-quality products and exceptional customer experiences. We foster a culture of innovation, teamwork, and performance. At VPLAK, you’ll have the opportunity to work on exciting projects, develop your skills, and be part of a passionate team that’s shaping the future. Key Responsibilities: Oversee day-to-day operations and ensure smooth workflow across departments. Coordinate with internal teams to manage tasks, timelines, and deliverables. Monitor and analyze operational processes to identify areas of improvement. Maintain records, prepare reports, and present performance updates to senior management. Resolve operational challenges promptly and effectively. Ensure compliance with company policies, quality standards, and deadlines. Assist in training and guiding team members to boost productivity. Required Skills & Qualifications: Bachelor’s degree in Business Administration, Operations Management, or a related field (MBA preferred). 2–4 years of relevant experience in operations, preferably in a fast-paced environment. Strong organizational and multitasking skills. Excellent communication and interpersonal abilities. Proficiency in MS Office (Excel, Word, PowerPoint) and familiarity with CRM/ERP tools. Problem-solving mindset with the ability to work under pressure. Job Type: Full-time Pay: ₹30,000.00 - ₹50,000.00 per month Work Location: In person

Triple Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in: Selectively recruiting the top 1% of industry professionals Delivering in-depth training to ensure peak performance Offering superior account management for seamless operations Embrace unparalleled professionalism and efficiency with Triple—where we redefine the essence of remote hiring. Summary The Accounts Receivable (AR) Specialist in US Healthcare is responsible for managing and resolving insurance and patient payment collections to ensure timely revenue realization. This role involves claim follow-up, denial management, appeal submissions, and maintaining accurate records in compliance with payer regulations and healthcare policies. The AR Specialist collaborates with billing, coding, and customer service teams to optimize cash flow and reduce aged AR. Responsibilities Claims Follow-Up: Proactively follow up with insurance companies (Medicare, Medicaid, Commercial) via phone, portal, or email for unpaid or underpaid claims. Analyze Explanation of Benefits (EOBs)/Electronic Remittance Advices (ERAs) for claim status. Denial Management & Appeals: Review and identify reasons for claim denials and underpayments. Prepare and submit accurate appeals and corrected claims within payer deadlines. Payment Posting Coordination: Work with the payment posting team to resolve misapplied payments, overpayments, and unposted remittances. Flag refunds or adjustments as needed. Aging Report Analysis: Review aging reports and prioritize high-dollar or timely filing claims. Document all actions taken and maintain notes in billing software. Compliance & Quality: Ensure all follow-up activities comply with HIPAA and payer-specific guidelines. Meet daily/weekly productivity and quality benchmarks (e.g., # of claims worked, resolution rate). Communication & Coordination: Coordinate with clients, internal teams (billing, coding), and insurance representatives to resolve issues efficiently. Escalate complex issues to the team lead or AR manager as necessary. Qualifications Bachelor’s degree. 2–5 years of AR experience in US medical billing/RCM industry is a must Knowledge of payer guidelines (Medicare, Medicaid, BCBS, UHC, etc.). Hands-on experience with billing software (e.g., Kareo, AdvancedMD, Athenahealth, eClinicalWorks, NextGen, etc.). Proficiency in MS Excel and claim tracking tools. Strong understanding of the US healthcare revenue cycle and AR lifecycle. Excellent analytical and problem-solving skills. Effective verbal and written communication skills. Ability to work independently and manage time effectively. Knowledge of CPT, ICD-10, and HCPCS codes is an added advantage. Schedule (US Shifts Only) Eastern Time - 6:30 p.m. - 3:30 a.m. IST , Monday - Friday Logistical Requirements Quiet and brightly illuminated work environment Laptop with Minimum 8GB RAM, I5 8th gen processor 720P Webcam and Headset A reliable ISP with a minimum speed of 100 Mbps Smartphone

Job description Profile Summary The main goal of this role is to maintain and manage the strong relationship with clients, communicate regularly with client and update about ongoing services to ensure satisfaction and resolve issues promptly. Responsible for retention of the existing clients and to get more business from them. Key Roles and Responsibilities ● Client Communication: Effectively manage communication with clients to understand their editorial requirements, address inquiries, and ensure client satisfaction. ● Relationship Maintenance: Cultivate and maintain positive relationships with clients to foster long-term partnerships and enhance the overall client experience. ● Database Management: Regularly update and maintain the client database, ensuring accurate and current information to facilitate seamless communication and efficient workflow. ● Timely Follow-ups: Implement a systematic follow-up process to ensure timely responses to client queries, submissions, and feedback, demonstrating a proactive approach to client needs. ● Negotiating with clients to secure the most attractive prices Knowledge Skills ● Education: Master’s OR Any Related Feild. ● Experience: Fresher or Experience ● Knowledge of research publication industry. ● Excellent communication (written & verbal) ● Interpersonal and problem-solving skills ● Adaptive to challenging environment Job Types: Full-time, Permanent Pay: ₹19,000.00 - ₹22,000.00 per month Benefits: Leave encashment Paid sick time Paid time off Provident Fund Schedule: Morning shift Ability to commute/relocate: Panchkula, Haryana: Reliably commute or planning to relocate before starting work (Required) Work Location: In person Job Types: Full-time, Permanent, Fresher Pay: ₹19,000.00 - ₹22,000.00 per month Benefits: Leave encashment Paid sick time Provident Fund Ability to commute/relocate: Panchkula, Haryana: Reliably commute or planning to relocate before starting work (Required) Work Location: In person

Triple Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in: Selectively recruiting the top 1% of industry professionals Delivering in-depth training to ensure peak performance Offering superior account management for seamless operations Embrace unparalleled professionalism and efficiency with Triple—where we redefine the essence of remote hiring. Summary This is a full-time remote role for a Senior Customer Service Associate. The Associate will be responsible for providing excellent customer service to clients through calls, handling inquiries, resolving issues, and ensuring customer satisfaction. The Associate will also be accountable for maintaining accurate customer records in the CRM system, achieving customer service targets and goals, and communicating customer feedback to the management team. Responsibilities Customer Interaction: Communicate with customers via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times. Issue Resolution: Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines. Product Knowledge: Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately. Documentation: Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions. Problem-Solving: Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary. Compliance: Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security. Continuous Improvement: Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes. Feedback Handling: Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement. Team Collaboration: Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment. Qualifications Customer Support, Customer Satisfaction, and Customer Experience skills Excellent problem-solving and analytical skills Ability to multitask and prioritize workload in a fast-paced environment Experience with CRM systems and contact center technologies Excellent verbal and written communication skills Ability to work independently and remotely A bachelor's degree or higher in a related field is preferred Experience in a customer service or contact center environment is preferred Schedule (US Shifts Only) Eastern Time - 6:30 p.m. - 3:30 a.m . IST, Rotational Shifts Pacific Time - 9:30 p.m. - 6:30 a.m . IST, Rotational Shifts Logistical Requirements Quiet and brightly illuminated work environment Laptop with Minimum 8GB RAM, I5 8th gen processor 720P Webcam and Headset A reliable ISP with a minimum speed of 100 Mbps Smartphone

Triple Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in: Selectively recruiting the top 1% of industry professionals Delivering in-depth training to ensure peak performance Offering superior account management for seamless operations Embrace unparalleled professionalism and efficiency with Triple—where we redefine the essence of remote hiring. Summary This is a full-time remote role for a Senior Customer Support Specialist. The Specialist will be responsible for providing excellent customer service to clients through calls, handling inquiries, resolving issues, and ensuring customer satisfaction. The Specialist will also be accountable for maintaining accurate customer records in the CRM system, achieving customer service targets and goals, and communicating customer feedback to the management team. Responsibilities Customer Interaction: Communicate with customers via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times. Issue Resolution: Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines. Product Knowledge: Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately. Documentation: Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions. Problem-Solving: Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary. Compliance: Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security. Continuous Improvement: Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes. Feedback Handling: Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement. Team Collaboration: Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment. Qualifications Customer Support, Customer Satisfaction, and Customer Experience skills Excellent problem-solving and analytical skills Ability to multitask and prioritize workload in a fast-paced environment Experience with CRM systems and contact center technologies Excellent verbal and written communication skills Ability to work independently and remotely A bachelor's degree or higher in a related field is preferred Experience in a customer service or contact center environment is preferred Schedule (US Shifts Only) Eastern Time - 6:30 p.m. - 3:30 a.m . IST, Rotational Shifts Pacific Time - 9:30 p.m. - 6:30 a.m . IST, Rotational Shifts Logistical Requirements Quiet and brightly illuminated work environment Laptop with Minimum 8GB RAM, I5 8th gen processor 720P Webcam and Headset A reliable ISP with a minimum speed of 100 Mbps Smartphone

Triple Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in: Selectively recruiting the top 1% of industry professionals Delivering in-depth training to ensure peak performance Offering superior account management for seamless operations Embrace unparalleled professionalism and efficiency with Triple—where we redefine the essence of remote hiring. Summary This is a full-time remote role for a Senior Customer Service Coordinator. The Coordinator will be responsible for providing excellent customer service to clients through calls, handling inquiries, resolving issues, and ensuring customer satisfaction. The Coordinator will also be accountable for maintaining accurate customer records in the CRM system, achieving customer service targets and goals, and communicating customer feedback to the management team. Responsibilities Customer Interaction: Communicate with customers via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times. Issue Resolution: Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines. Product Knowledge: Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately. Documentation: Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions. Problem-Solving: Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary. Compliance: Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security. Continuous Improvement: Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes. Feedback Handling: Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement. Team Collaboration: Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment. Qualifications Customer Support, Customer Satisfaction, and Customer Experience skills Excellent problem-solving and analytical skills Ability to multitask and prioritize workload in a fast-paced environment Experience with CRM systems and contact center technologies Excellent verbal and written communication skills Ability to work independently and remotely A bachelor's degree or higher in a related field is preferred Experience in a customer service or contact center environment is preferred Schedule (US Shifts Only) Eastern Time - 6:30 p.m. - 3:30 a.m . IST, Rotational Shifts Pacific Time - 9:30 p.m. - 6:30 a.m . IST, Rotational Shifts Logistical Requirements Quiet and brightly illuminated work environment Laptop with Minimum 8GB RAM, I5 8th gen processor 720P Webcam and Headset A reliable ISP with a minimum speed of 100 Mbps Smartphone

Triple Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in: Selectively recruiting the top 1% of industry professionals Delivering in-depth training to ensure peak performance Offering superior account management for seamless operations Embrace unparalleled professionalism and efficiency with Triple—where we redefine the essence of remote hiring. Summary As a Medical Biller - Charge Entry, you'll play a crucial role in healthcare administration by ensuring patient information is accurately coded for insurance claims and billing purposes. You will be responsible for reviewing medical records, assigning standardized codes (such as ICD-10 and CPT) to diagnoses, procedures, and treatments, and ensuring these codes are used to process claims with insurance companies. Responsibilities Perform charge and demo entries. Analyze patient medical records to assign appropriate codes to diagnoses, procedures, and medical services using standardized coding systems (ICD-10 and CPT) Review bills for accuracy and completeness and obtain any missing information. Knowledge of insurance guidelines especially Medicare and state Medicaid. Check each insurance payment for accuracy and compliance with the contract. Understands the medical billing process, insurance rules and regulations, and can enforce/abide by policies and procedures. Document all actions taken in the company or Client host system. Adhere to HIPAA, patient confidentiality, and compliance requirements at all times. Research payor rules and regulations to maintain current payor knowledge. Qualifications Proficiency in medical coding (ICD-10, CPT, HCPCS). Strong attention to detail to ensure accuracy in billing and coding. Knowledge of medical terminology and anatomy. Familiarity with healthcare billing software and electronic health records (EHR). Ability to navigate insurance claim processes and resolve issues. Schedule (US Shifts Only) Eastern Time - 6:30 p.m. - 3:30 a.m. IST, Monday - Friday Logistical Requirements Quiet and brightly illuminated work environment Laptop with Minimum 8GB RAM, I5 8th gen processor 720P Webcam and Headset A reliable ISP with a minimum speed of 100 Mbps Smartphone

Triple Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in: Selectively recruiting the top 1% of industry professionals Delivering in-depth training to ensure peak performance Offering superior account management for seamless operations Embrace unparalleled professionalism and efficiency with Triple—where we redefine the essence of remote hiring. Summary This is a full-time remote role for a Patient Outreach Specialist. The Specialist will be responsible for providing excellent customer service to clients through calls, handling inquiries, resolving issues, and ensuring customer satisfaction. The Specialist will also be accountable for maintaining accurate customer records in the CRM system, achieving customer service targets and goals, and communicating customer feedback to the management team. Responsibilities Customer Interaction: Communicate with customers via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times. Issue Resolution: Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines. Product Knowledge: Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately. Documentation: Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions. Problem-Solving: Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary. Compliance: Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security. Continuous Improvement: Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes. Feedback Handling: Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement. Team Collaboration: Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment. Qualifications Customer Support, Customer Satisfaction, and Customer Experience skills Excellent problem-solving and analytical skills Ability to multitask and prioritize workload in a fast-paced environment Experience with CRM systems and contact center technologies Excellent verbal and written communication skills Ability to work independently and remotely A bachelor's degree or higher in a related field is preferred Experience in a customer service or contact center environment is preferred Schedule (US Shifts Only) Eastern Time - 6:30 p.m. - 3:30 a.m . IST, Rotational Shifts Pacific Time - 9:30 p.m. - 6:30 a.m . IST, Rotational Shifts Logistical Requirements Quiet and brightly illuminated work environment Laptop with Minimum 8GB RAM, I5 8th gen processor 720P Webcam and Headset A reliable ISP with a minimum speed of 100 Mbps Smartphone

Provide day-to-day leadership and direction to a team of Operations professionals in the Service & Operations line of Business, dedicated to provide timely and accurate resolution of Service requests submitted by Advisors/clients, as per defined Service Levels and operating procedures Serve as point-person and operational expert and collaborate with Business counterparts, senior Leaders and team members to manage/resolve operational issues on daily basis Key Responsibilities Responsible to lead a team of resources and ensure effective service level adherence through timely and accurate resolution of service requests on a daily basis Implement effective staffing, work allocation and continuous management of work-baskets to ensure adherence to assignment & case deadlines Coordinate with Home Office counterparts and Subject Matter Experts for management of urgent/escalated issues and ensure seamless resolution Collaborate with Home office counterparts and SMEs to streamline processes and accordingly modify operating procedures Conduct knowledge sharing sessions, and discuss/debrief process level issues/updates to ensure dissemination of knowledge to the team Act as the Subject Matter Expert and provide responses to queries raised by Operations professionals, to ensure speedy resolution of cases Liaison with the Risk & Compliance partners and conduct periodic review of procedures to ensure adherence to Regulatory guidelines Ensure adherence to the Service delivery framework established for the Business and also drive adherence to the common minimum practices framework on a daily basis Track and report team/individual performance, along with a summary of highlights/issues/ongoing action plan, on a daily/weekly/monthly basis to various stakeholders Partner with Human Resources and functional Leaders to formulate career progression / employee development plans Provide Leadership guidance and motivate team members to improve/sustain performance through effective coaching and mentoring techniques, individually through periodic 1-0-1 meetings, and also at a team level through regular huddles and team meetings Responsible to collaborate with senior Leaders and Training counterparts to provide adequate learning & development programs for team members to improve operational knowledge, develop product and domain knowledge, and build/enhance skills/competencies Participate in Operational, Domain and soft-skills development Training programs for self development of process and domain knowledge and build/improve soft-skills/competencies Required Qualifications Bachelors degree or equivalent Strong communication, interpersonal, organizational and time-management skills. Good working knowledge of computers, with proficiency in MS Office applications (Word, Power Point and Excel). Strong operations handling experience with great focus on stakeholder/customer management Relevant experience in leading and managing team/s in the Financial Services Industry Effective People manager with high emotional intelligence About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Timings (8:00p-4:30a) India Business Unit AWMPO AWMP&S President's Office Job Family Group Business Support & Operations

About this role: Wells Fargo is seeking a Lead Software Engineer In this role, you will: Lead complex technology initiatives including those that are companywide with broad impact Act as a key participant in developing standards and companywide best practices for engineering complex and large scale technology solutions for technology engineering disciplines Design, code, test, debug, and document for projects and programs Review and analyze complex, large-scale technology solutions for tactical and strategic business objectives, enterprise technological environment, and technical challenges that require in-depth evaluation of multiple factors, including intangibles or unprecedented technical factors Make decisions in developing standard and companywide best practices for engineering and technology solutions requiring understanding of industry best practices and new technologies, influencing and leading technology team to meet deliverables and drive new initiatives Collaborate and consult with key technical experts, senior technology team, and external industry groups to resolve complex technical issues and achieve goals Lead projects, teams, or serve as a peer mentor Required Qualifications: 5+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: 12+ years of Software Engineering experience and expertise in Java/J2EE frameworks Familiarity with frameworks like Apache Flink, Airflow/Dagster, Experience of cloud platforms like AWS, GCP, or Azure. Experience with ETL platforms and migration strategies. Prior experience in leading teams or projects in data engineering capacity. Job Expectations: Location: Bengaluru or Hyderabad Lead the migration of legacy Ab Initio pipelines to a modern, scalable Flink-based architecture. Design and implement POCs for orchestration tools such as Apache Airflow and evaluate their fit for production use. Architect and optimize batch processing workflows using Apache Spark and other distributed computing frameworks. Develop and maintain data storage solutions using Parquet format on S3, integrated with cataloging systems like Apache Iceberg. Collaborate with cross-functional teams including data scientists, analysts, and platform engineers to ensure seamless data delivery. Mentor junior engineers, conduct code reviews, and enforce engineering best practices. Stay current with industry trends and emerging technologies in data engineering and cloud-native architectures. Posting End Date: 28 Aug 2025 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

DESCRIPTION When you attract people who have the DNA of pioneers and the DNA of explorers, you build a company of like-minded people who want to invent. And that’s what they think about when they get up in the morning: how are we going to work backwards from customers and build a great service or a great product” – Jeff Bezos Amazon.com’s success is built on a foundation of customer obsession. Have you ever thought about what it takes to successfully deliver millions of packages to Amazon customers seamlessly every day like a clock work? In order to make that happen, behind those millions of packages, billions of decision gets made by machines and humans. What is the accuracy of customer provided address? Do we know exact location of the address on Map? Is there a safe place? Can we make unattended delivery? Would signature be required? If the address is commercial property? Do we know open business hours of the address? What if customer is not home? Is there an alternate delivery address? Does customer have any special preference? What are other addresses that also have packages to be delivered on the same day? Are we optimizing delivery associate’s route? Does delivery associate know locality well enough? Is there an access code to get inside building? And the list simply goes on. At the core of all of it lies quality of underlying data that can help make those decisions in time. The person in this role will be a strong influencer who will ensure goal alignment with Technology, Operations, and Finance teams. This role will serve as the face of the organization to global stakeholders. This position requires a results-oriented, high-energy, dynamic individual with both stamina and mental quickness to be able to work and thrive in a fast-paced, high-growth global organization. Excellent communication skills and executive presence to get in front of VPs and SVPs across Amazon will be imperative. Key Strategic Objectives: Amazon is seeking an experienced leader to own the vision for quality improvement through global address management programs. As a Business Intelligence Engineer of Amazon last mile quality team, you will be responsible for shaping the strategy and direction of customer-facing products that are core to the customer experience. As a key member of the last mile leadership team, you will continually raise the bar on both quality and performance. You will bring innovation, a strategic perspective, a passionate voice, and an ability to prioritize and execute on a fast-moving set of priorities, competitive pressures, and operational initiatives. You will partner closely with product and technology teams to define and build innovative and delightful experiences for customers. You must be highly analytical, able to work extremely effectively in a matrix organization, and have the ability to break complex problems down into steps that drive product development at Amazon speed. You will set the tempo for defect reduction through continuous improvement and drive accountability across multiple business units in order to deliver large scale high visibility/ high impact projects. You will lead by example to be just as passionate about operational performance and predictability as you will be about all other aspects of customer experience. The successful candidate will be able to: Effectively manage customer expectations and resolve conflicts that balance client and company needs. Develop process to effectively maintain and disseminate project information to stakeholders. Be successful in a delivery focused environment and determining the right processes to make the team successful. This opportunity requires excellent technical, problem solving, and communication skills. The candidate is not just a policy maker/spokesperson but drives to get things done. Possess superior analytical abilities and judgment. Use quantitative and qualitative data to prioritize and influence, show creativity, experimentation and innovation, and drive projects with urgency in this fast-paced environment. Partner with key stakeholders to develop the vision and strategy for customer experience on our platforms. Influence product roadmaps based on this strategy along with your teams. Support the scalable growth of the company by developing and enabling the success of the Operations leadership team. Serve as a role model for Amazon Leadership Principles inside and outside the organization Actively seek to implement and distribute best practices across the operation BASIC QUALIFICATIONS 3+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience Experience with data visualization using Tableau, Quicksight, or similar tools Experience with data modeling, warehousing and building ETL pipelines Experience writing complex SQL queries Experience in Statistical Analysis packages such as R, SAS and Matlab Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling PREFERRED QUALIFICATIONS Experience with AWS solutions such as EC2, DynamoDB, S3, and Redshift Experience in data mining, ETL, etc. and using databases in a business environment with large-scale, complex datasets Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION At Amazon, we pride ourselves on being Earth's most customer-centric company, and we're searching for exceptional leaders to join our dynamic team. As part of Amazon Robotics within Fulfillment Technologies & Robotics (FTR), our Global Operations-Artificial Intelligence (GO-AI) division plays a crucial role in revolutionizing automation through Computer Vision and Machine Learning technologies. GO-AI specializes in delivering high-quality data that powers AI and Machine Learning product lifecycles, utilizing both near real-time human-in-the-loop (NRT HITL) and offline annotations. Our work directly impacts Amazon's ability to innovate and improve customer experiences through automated solutions. We're currently seeking a Manager II, Operations to join our GO-AI team. In this role, you'll lead a team of managers and subject matter experts, driving operational excellence and ensuring business continuity. Your responsibilities will extend beyond day-to-day management to include strategic planning, process optimization, and the development of high-performing teams. The ideal candidate will excel at orchestrating complex operations, demonstrating strong leadership in managing both people and processes. You'll be responsible for setting and achieving production and quality targets while fostering an environment of continuous improvement. Your ability to communicate effectively, both verbally and in writing, will be crucial as you collaborate with multiple stakeholders across the organization. This role offers an exciting opportunity to shape the future of AI operations at Amazon while developing your leadership skills in a fast-paced, innovation-driven environment. If you're passionate about building and leading teams, driving operational excellence, and contributing to innovative technology solutions, we want to hear from you. Join us in our mission to push the boundaries of what's possible in AI operations while delivering exceptional value to our customers worldwide. Key job responsibilities Leadership & Team Management: Lead and develop a team of 5-7 front-line managers/leads with an indirect span of ~100 team members Drive performance management, career development, and succession planning Make hiring and performance management decisions in partnership with HR Coach and mentor managers to develop leadership capabilities Operations Excellence Own SLA compliance and task completion targets for the organization Establish and maintain quality control processes and performance metrics Drive continuous improvement initiatives across multiple teams Manage sprint planning and team output optimization Execute capacity planning and resource allocation Strategic Initiative Management Lead end-to-end process improvement projects affecting multiple teams Spearhead global rollouts of new technologies and procedures Partner with cross-functional teams to resolve quality and performance barriers Develop and implement risk mitigation strategies Technical Expertise Oversee ML data quality procedures and standards Drive operational performance metrics and improvements Contribute to site-level strategy, capacity analysis and quality improvements Manage pilot programs for new technologies and procedures BASIC QUALIFICATIONS Strong analytical and problem-solving abilities Excellence in stakeholder management and communication Deep understanding of ML operations and data quality principles Proven track record of leading large-scale organizational changes Experience with Agile/Scrum/application of Gen-AI methodologies to lead AI-assisted operations Strong business acumen and strategic thinking capabilities Handled Global scope with significant influence on organizational strategy Bachelor's degree or equivalent practical experience 7+ years of experience in operations management 3+ years of people management experience, including managing manager Experience with ML operations, data quality management, Fulfillment Operations or related field PREFERRED QUALIFICATIONS - We are looking for candidates who can join work from Bangalore - Onsite. Master's degree in Business Administration, Operations Management, or related field Experience in artificial intelligence or machine learning operations Track record of leading large-scale process improvement initiatives Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Date: Aug 22, 2025 Job Requisition Id: 62362 Location: Hyderabad, TG, IN YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation. At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future. We are looking forward to hire Activate (Project Manager) Professionals in the following areas : Should be responsible for leading and managing all aspects of the cutover phase of the SAP S/4HANA implementation project. This includes developing and executing a comprehensive cutover plan, overseeing all cutover activities, mitigating risks, and ensuring a smooth and successful transition to the new system. Travel required to IRAQ Key Responsibilities: Cutover Planning & Strategy: Develop a detailed cutover plan, including timelines, resources, and dependencies for all cutover activities. Define the scope of cutover activities, including data migration, system cutover, and post-go-live support. Identify and assess potential risks and develop mitigation strategies. Coordinate with key stakeholders (business users, IT teams, project managers, vendors) to ensure alignment on the cutover plan. Cutover Execution & Monitoring: Oversee the execution of all cutover activities according to the plan. Monitor progress closely, identify and resolve issues promptly, and escalate critical issues as needed. Communicate progress and status updates to project leadership and stakeholders. Manage and approve any changes to the cutover plan. Post-Cutover Support: Provide post-go-live support to address any issues that may arise. Conduct post-implementation reviews to analyze the cutover process, identify areas for improvement, and document lessons learned. Documentation & Reporting: Maintain comprehensive documentation of all cutover activities and decisions. Prepare and present regular status reports to project leadership. Required Skills & Experience: 10+ years of experience in SAP project management ,implementations, with a strong focus on S/4HANA projects. Should have handled cutover activities Proven experience as a Cutover Manager or in a similar role within large-scale IT projects. Strong project management skills, including planning, scheduling and risk management. Excellent communication, interpersonal, and stakeholder management skills. Ability to work under pressure and meet tight deadlines. Experience with data migration methodologies and tools. At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale. Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture

About the Role: Grade Level (for internal use): 12 Why S&P Global : Imagine a job where you… Work directly with senior managers on a regular basis Have a meaningful impact on the mission-critical products and services that clients rely on every single day Collaborate with colleagues across business lines and regions At S&P Global , this is true for EVERY MEMBER of our global organization ! Our technology solutions and analytical insights are relied upon by every major investment bank and thousands of corporations around the world. What’s in it for you: This role is a unique opportunity for a seasoned AI-augmented software architect with a strong foundation in UI/UX engineering and . NET full stack development. You will leverage cutting edge AI capabilities for rapid prototyping, code generation, testing and debugging , accelerating the delivery of high-impact applications from the ground up with elevated code quality. You will lead the design and implementation of common front-end solutions and scalable backend services across the organization, playing a key role in delivering a unified and world-class user experience across our suite of products. You will work with cutting-edge technologies including Angular, .NET Core, AWS, GitLab CI/CD, Container Platforms, Terraform, and more, while collaborating with product managers, designers, and engineering teams to translate business goals into impactful technical solutions. As part of our Municipal team at S&P Global, you'll contribute to flagship applications that are crucial to the financial market. What you’ll work on: Design, architect, and implement scalable, maintainable, and adaptive UI architecture using Angular. Develop data-rich, single-page applications (SPAs) and backend services in a Microsoft environment (ASP.NET, C#, SQL Server). Provide technical leadership and mentorship to front-end and full stack developers. Collaborate closely with Product Management and UX/UI teams to turn business requirements into tangible technical deliverables. Lead code reviews, enforce best practices, and drive clean coding standards across the front-end and backend. Solve complex performance, scalability, and architectural challenges across full-stack solutions. Utilize modern DevOps practices with GitLab CI/CD, Container Platforms, TeamCity, Terraform, and other tools. Integrate AI coding assistant like GitHub Copilot or other tools into daily workflow. Apply AI/ML concepts and technologies such as Prompt engineering, LLMs, and Retrieval Augmented Generation (RAG) etc. in practical software development Support applications through Level 2 and 3 support, working with product and account management to resolve production issues. Work in Agile development environments and contribute to continuous improvement of the SDLC. What we look for: Bachelor’s or Master’s degree in Computer Science or a related field. 1 3 + years of hands-on experience in software development, with a strong mix of front-end and back-end development responsibilities. Deep expertise in Angular (v8+), NgRx, RxJs, TypeScript, HTML5, CSS3, SASS/SCSS, and responsive design. Strong backend development skills using ASP.NET, C#, and relational databases like SQL Server. Experience building and consuming RESTful APIs, GraphQL, and real-time features using WebSockets . Proficiency in unit and feature testing using Jest, Cypress, or similar frameworks. Ability to leverage AI for code generation, refactoring and optimization while maintaining code quality. Strong understanding of DevOps pipelines, Git/GitLab, and cloud infrastructure, especially on AWS. Proven ability to troubleshoot, optimize performance, and write clean, testable code. Excellent communication skills and ability to thrive in both team-based and independent environments. Strong sense of ownership, urgency, and accountability in delivering enterprise-grade software. The following experience would be advantageous : Experience with other front-end frameworks like React or Vue.js. Knowledge of serverless architectures, Container Platforms, and Terraform. Familiarity with D3.js, data visualizations, and real-time data streaming. Experience in financial services or municipal markets. Knowledge of WCF, Windows Services, MQ Series, UML, and working with offshore teams. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence . What’s In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here . ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 10 - Officials or Managers (EEO-2 Job Categories-United States of America), IFTECH103.2 - Middle Management Tier II (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning) Job ID: 305590 Posted On: 2025-08-23 Location: Hyderabad, Telangana, India