Reservations/Revenue Manager

Company Description

Red Coral Travel Experiences specializes in providing support to standalone boutique resorts and lodges their business operations and revenue generation. With a focus on responsible tourism and community development, we offer Sales, Marketing, Representation as well as Reservations & Room inventory management services to our partners.

This position is for our Reservations Contact Centre managing customer interactions, bookings, and revenue for a curated portfolio of boutique resorts. Our services cover inbound calls, emails, OTA management, dynamic pricing, and revenue optimization. We pride ourselves on offering personalized, high-quality guest experiences while driving profitability for our partner resorts.

Role Overview

The Reservations & Revenue Manager will lead the reservations team and oversee the revenue management function across multiple boutique resorts. This role is responsible for ensuring smooth reservation operations, maximizing revenue through effective distribution and pricing strategies, and maintaining excellent partner and guest relationships. The individual will act as the central point between the reservations team, resort partners, OTAs, and the sales/marketing functions.

Key Responsibilities

Reservations Management

• Oversee daily operations of the reservations team handling calls, emails, WhatsApp, and CRM-based bookings.
• Ensure all guest inquiries, quotes, and booking confirmations are handled accurately, promptly, and in line with resort policies.
• Maintain and regularly update product knowledge across all resorts (room categories, inclusions, policies, seasonal offers, activities).
• Monitor service quality, response times, and team performance to deliver a seamless guest experience.
• Develop training modules, SOPs, and FAQs for the reservations team.

Revenue & Distribution Management

• Develop and implement dynamic pricing strategies to maximize occupancy, ADR, and RevPAR for each resort.
• Monitor booking pace, demand patterns, competitor pricing, and market trends to make informed pricing decisions.
• Manage OTAs (Extranet management, content accuracy, rate parity, promotions, stop-sell/close-outs).
• Forecast demand and create revenue reports to support business decisions.
• Work closely with partner resorts to align on revenue targets, inventory allocation, and distribution strategies.

Leadership & Team Management

• Lead, mentor, and motivate the reservations team; set clear KPIs and monitor performance.
• Ensure optimal resource allocation to handle peak periods and high call volumes.
• Foster a culture of accountability, training, and continuous improvement.
• Act as an escalation point for complex reservation or guest issues.

Collaboration & Reporting

• Coordinate with Sales & Marketing on promotions, campaigns, and group bookings.
• Share insights on booking patterns, guest preferences, and market shifts with partner resorts.
• Generate weekly/monthly MIS on reservations performance and revenue metrics.
• Act as the liaison between resorts and the contact centre to ensure smooth communication and alignment.

Key Requirements

• Bachelor’s degree in Hospitality, Hotel Management, Business, or related field.
• 8-10 years of experience in reservations and revenue management for a central reservations office.
• Strong knowledge of OTAs, CRS, channel managers, and revenue management systems.
• Proven track record in driving revenue and optimizing distribution.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to manage a team, set performance goals, and deliver results.
• Analytical mindset with proficiency in Excel, MIS, and data-driven decision making.
• Flexible, detail-oriented, and able to work in a fast-paced environment.

What We Offer

• Opportunity to work with a diverse portfolio of boutique and experiential resorts.
• Leadership role in a growing hospitality services organization.
• Competitive compensation package with performance-linked incentives.
• Exposure to advanced revenue management practices and digital distribution

Job Types: Full-time, Permanent

Pay: ₹50,000.00 - ₹75,000.00 per month

Application Question(s):

• The position is based out of Panaji, Goa. Will you be able to travel to the office every day

Education:

• Bachelor's (Preferred)

Experience:

• Reservations: 8 years (Preferred)

Work Location: In person