Reservations Executive

Fairmont Hotels Resorts

1 - 3 years

1 - 5 Lacs

udaipur

Posted:2 days ago| Platform:

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Skills Required

business administration analytical skills reservation interpersonal skills executive hospitality management customer service continuous improvement ms office

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a highly organized and customer-focused Reservations Executive to join our team in Udaipur, India. As a key member of our reservations department, you will be responsible for managing hotel bookings, providing exceptional customer service, and maximizing occupancy rates.

Process individual and group reservations accurately and efficiently using hotel reservation systems
Build and maintain strong relationships with clients, travel agents, and internal departments
Provide outstanding customer service through various communication channels (phone, email, and in-person)
Implement effective selling strategies to optimize occupancy rates and revenue
Generate and distribute rooming lists, confirmations, and other reservation-related documents
Collaborate with other departments to ensure seamless guest experiences
Monitor and manage reservation releases, cancellations, and modifications
Stay updated on hotel promotions, packages, and pricing strategies
Assist in resolving customer inquiries and complaints in a timely and professional manner
Contribute to the continuous improvement of reservation processes and procedures

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