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Reporting Analyst

20 years

2 - 4 Lacs

hyderābād

Posted:5 days ago| Platform: GlassDoor logo

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Skills Required

reporting management engagement ai automation creativity drive metrics data leadership word excel pivot communication adaptability software flexibility

Work Mode

On-site

Job Type

Part Time

Job Description

About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. About the Job We are changing the way people think about customer care, and we need your help! Are you passionate about performance and love the challenge of reporting and diagnosing trends in key performance metrics? We’re looking for a Reporting Analyst with strong problem solving skills who can thrive in a fast paced, entrepreneurial environment. As Reporting Analyst, You Will…
  • Be responsible for real-time reporting and diagnosing trends in key performance metrics
  • Generate weekly and daily KPI reports
  • Ensure employee data is current and accurate for assigned program
  • Work in partnership with Operational Leaders and Program Leadership
As Reporting Analyst, You Have…
  • High School Diploma or equivalent is required
  • Experience in leadership and working in a supervisory role
  • Advanced knowledge of MS Word, Excel and Google Docs
  • Proficiency with formulas and pivot tables
  • Excellent communication skills
  • Ability to enter data with a high level of accuracy
  • Adaptability to learn a variety of software programs (such as Javascript)
  • Strong analytical and problem solving skills
  • Flexibility to work evenings and weekends if needed

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