Relationship Officer

Job Title: Relationship Officer – NBFC

Department: Sales & Customer Relations / Branch Operations
Reports To: Branch Manager / Relationship Manager

Job Purpose:

To manage and nurture relationships with clients, ensuring customer satisfaction, promoting NBFC products, and supporting business growth through timely credit and financial solutions.

Key Responsibilities:1. Client Relationship Management

• Serve as the primary point of contact for assigned customers.
• Understand customer needs and provide tailored financial solutions.
• Maintain and strengthen long-term relationships with clients.
• Address customer queries, complaints, and service issues promptly.

2. Business Development & Sales

• Identify potential clients and generate new leads.
• Cross-sell NBFC financial products such as loans, insurance, and investment plans.
• Achieve branch/portfolio targets as per management guidelines.

3. Loan & Financial Services

• Assist clients in loan application and documentation.
• Verify KYC (Know Your Customer) documents and other legal paperwork.
• Monitor loan repayments, collections, and overdue accounts.

4. Market Research & Reporting

• Conduct market surveys and competitor analysis to identify business opportunities.
• Report regularly on client feedback, market trends, and branch performance.
• Maintain detailed records of customer interactions and transactions.

5. Compliance & Risk Management

• Ensure all activities comply with regulatory and company policies.
• Identify potential risks in customer relationships or transactions.
• Coordinate with internal teams for risk assessment and resolution.

6. Coordination & Teamwork

• Collaborate with branch staff, credit officers, and collections teams.
• Assist in organizing client meetings, events, or campaigns.
• Provide inputs for process improvement and customer service enhancements.

Key Skills Required:

• Strong communication and interpersonal skills.
• Sales and negotiation skills.
• Understanding of financial products and NBFC operations.
• Problem-solving and analytical skills.
• Ability to maintain confidentiality and work under pressure.

Job Type: Full-time

Pay: ₹18,000.00 - ₹22,000.00 per month

Work Location: In person