Relationship Manager

Job Description

About the Role We are looking for a proactive and detail-oriented Relationship Manager to support and strengthen operations across our franchise centres. In this role, you will be responsible for maintaining communication with franchise partners, coordinating internal teams, and providing essential operational support to ensure smooth centre functioning. You will also play a key role in nurturing prospective franchise relationships and supporting business expansion activities. Key Responsibilities Provide operational and logistical support to franchise centres and the field team to ensure seamless daily operations. Conduct cold calling and regular follow-ups with prospective franchise leads to support acquisition efforts. Maintain accurate CRM records and assist in documentation for franchise onboarding and training. Coordinate internal communications across departments, ensuring timely updates and task execution. Support planning, scheduling, and backend logistics for new centre launches and events. Requirements 2- 4 years of experience in operations, customer service, or tele-sales. Prior exposure to EdTech, retail, or franchise operations is a strong advantage. Strong communication skills with the ability to manage multiple tasks efficiently. Proficiency in MS Office, Google Workspace, and CRM tools. A proactive mindset with attention to detail and a problem-solving attitude. What We Offer Industry-leading perks and benefits. A phenomenal work environment with massive ownership and growth opportunities. A young, enthusiastic team across tech, marketing, PR, editorial, social media, and events. A fast-paced culture with quick iterations and deployments. Opportunities to work on cutting-edge technologies and lead teams in the future. Access to a world-class mentorship network. The chance to make a direct and meaningful impact on students making life-changing decisions about their higher education abroad.