Relationship Manager-Tractor Loan

Job Requirements

Relationship Manager – Tractor Loan

Primary Responsibilities

• Acquire new customers for tractor loans by conducting credit assessments and offering end-to-end financial solutions.
• Maintain strong engagement with existing customers through regular communication, including updates on interest rates and product offerings.
• Empanel new dealers, DSAs (Direct Selling Agents), and DSTs (Direct Sales Teams) in the market.
• Generate new leads for dealership business through referrals, promotional activities, and customer interactions.
• Conduct policy training sessions for internal team members to ensure alignment with product guidelines.
• Proactively resolve customer queries and ensure high levels of satisfaction.
• Monitor channel and team performance to ensure quality sourcing and a healthy loan portfolio.
• Analyse competitor products and market practices to inform growth strategies.
• Recommend process improvements to enhance service efficiency and quality across the branch network.
• Plan and execute sales promotions and marketing initiatives to drive business growth.
  

• Collaborate with other business verticals to identify cross-sell opportunities.
• Gather feedback from customers and channels to refine and improve growth strategies.
  

• Graduate in any discipline (e.g., BA, BCom, BBA, BSc, BTech, BE).
  

Experience

• 3 years of relevant experience in branch banking, preferably in rural lending or tractor finance.
  

• Strong understanding of tractor loan products and rural customer needs.
• Proven ability in customer acquisition and dealership relationship management.
• Excellent communication, negotiation, and interpersonal skills.
• Analytical mindset with the ability to assess market trends and competitor strategies.
• Experience in managing sales channels and dealer networks.
• Leadership skills with the ability to mentor and support team members.
• High level of integrity and compliance orientation.
• Strategic thinking and execution capability.