Posted:7 hours ago|
Platform:
Work from Office
Full Time
Job Description Relationship Manager About Oyo : At OYO, we seek dynamic individuals with a strong customer-focus to help us become the most-loved hotel brand in the world About Oyo in India and Business OYO, also known as Oyo Homes & Hotels, is an Indian hotel chain. It is the world's third-largest and fastest-growing hospitality chain of leased and franchised hotels, homes and living spaces. Founded in 2013 by Ritesh Agarwal , OYO initially consisted mainly of budget hotels. Over a span of six years, the startup expanded globally with thousands of hotels , vacation homes and millions of rooms in hundreds of cities in India, Malaysia, UAE, Nepal, China, Brazil, UK, Philippines, Japan, Saudi Arabia, Sri Lanka, Indonesia, Vietnam, and the United States. Position Relationship Manager Reporting ToArea Revenue Head Job Objective & Key Result Areas Build healthy relationship with hotel owners Deliver good hotel owner and customer experience Act as a point of contact for hotel owners for operations support & escalations Help hotel owners to manage their portfolio network, improve revenue performance, solve issues, retain them, drive customer experience Handle hotel owner and customer escalations Key Performance Indicators Ensuring occupancy (URNs) month on month Pay at Hotel (PAH) realization Ensuring daily availability of Sellable rooms (DSRN) EducationGraduation/Post Graduation Experience 2+ years of relevant experience in operations handling, key accounts handling Analytical Skills Prior experience in managing cross-functional operations and customer escalation Demonstrate high ethical values
OYO
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