Relationship Manager-Retail Institutions and Government Banking

I.ROLE PURPOSE & OBJECTIVE

As a product specialist, RM TASC & GOVERNMENT BANKING Business will be responsible for acquisition of new to bank retail institutional customers through self-sourcing as well as through mapped branches, relationship management and deepening of portfolio of retail institutional customers of the mapped branches of the Branch Banking of the assigned regions / territory / clusters.

Will be driving TASC & GOVERNMENT BANKING Business along with cross sell of products such as POS, QR, Payment Gateway, CMS, payment and collection solutions, fee collection & other fintech solutions as per alliances and partnerships within branch banking for ring-fencing the customers and ensuring cash-flows of the customers are channelized into Ujjivan Small Finance Bank.

II.SIZE OF THE ROLE

FINANCIAL SIZE

NON-FINANCIAL SIZE

Owns the total TASC & GOVERNMENT BANKING Business incremental budget of the assigned regions / territory / clusters / branches.

Responsible for achieving fee targets of cross-sell products like CMS, POS, QR, TPP & other solutions.

• Interact & collaborate with digital alliances partners of the bank
• Cross sell POS, QR, Payment Gateway, CMS, Net Banking, fee collection solutions etc. which helps in value build up.
• Ensure high CASA ratio by sale of CASA accounts to retail institutional customers & maintaining quality of acquisition.

III.KEY DUTIES & RESPONSIBILITIES OF THE ROLE

1.Business/ Financials

• Create and develop strategy / plan for TASC & GOVERNMENT BANKING Business sales and value build up and ensure its implementation in the assigned territory.
• Implement strategy as devised & guided by corporate office / Regional or circle office.
• Devise and execute marketing strategies, sales promotions and contests in liaise with the corporate / regional or circle product/marketing team.
• Ensure the successful achievement of the companys goals on TASC & GOVERNMENT BANKING Business across all its assigned territory.
• Ensure sales volume is at its maximum and maintaining acquisition quality.
• Oversee the TASC & GOVERNMENT BANKING Business sales performance at assigned branches.
• Schedule occasional review meeting with Regional Head / Cluster Head TASC & GOVERNMENT BANKING, CBHs, Cluster Heads, BMs, RMs and other stake holders.
• Reviewing and maintaining good portfolio quality.
• Establish personal networks across all circles.

2.Customer (Both Internal & External)

• Ensure seamless on-boarding experience for customers.
• Ensuring best in class TAT and processing standards.
• Ensuring that any service complaints are resolved in a timely manner.
• Dipstick surveys with customers to understand the product needs & suggest changes.
• Competitor watch and give relevant suggestion sand feedback to constantly improvise products in-tune with the market.
• Joint calls / sales support & training to branches.

3.Internal Process

• Build a strong TASC & GOVERNMENT BANKING sales pipeline & mindshare.
• Working towards eliminating bottlenecks in the process and rejuvenating the customer journey with Ujjivan Small Finance Bank.
• Timely training to branch staff so as to ensure product knowledge, change in processes are communicated in a timely manner downwards

4.Innovation & Learning

• Supporting branch level outbound resources including Branch Managers / BSMs to perform their role of TASC acquisition adequately.
• Ensure adherence to training man-days/ mandatory training programs etc.
• Ensure goal setting, mid-year review and performance appraisal processes are completed within specified timelines