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For Employers

Relationship Manager

Indore Institute Of Technology & Management

1 - 31 years

1 - 3 Lacs

palasia indore

Posted:22 hours ago| Platform: Apna logo

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Skills Required

management portfolio development upselling communication service planning strategies monitoring tracking reporting metrics resolve data retention

Work Mode

On-site

Job Type

Full Time

Job Description

Key responsibilities Client relationship management: Building and maintaining a strong, long-term connection with a portfolio of clients. Client satisfaction: Ensuring clients are happy with the company's products or services and addressing their needs, concerns, and issues promptly and effectively. Business development: Proactively identifying opportunities for upselling or cross-selling to existing clients and working to acquire new business. Communication and liaison: Acting as the primary point of contact between the client and the company, providing personalized service, and relaying client feedback internally. Strategic planning: Analyzing market trends, understanding client challenges, and developing strategies to retain clients and enhance their experience. Performance monitoring: Tracking client satisfaction, sales performance, and service delivery, and reporting on key metrics. Essential skills Communication: Excellent verbal and written communication skills for client interaction and internal reporting. Problem-solving: Ability to creatively and effectively resolve client issues and challenges. Analytical skills: Using data to understand trends, client needs, and business performance. Interpersonal skills: Building rapport and trust with clients and internal teams. Strategic thinking: Developing and implementing strategies for client retention and growth.

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Relationship Manager