Relationship Manager

As a Relationship Manager, your role involves managing and nurturing long-term relationships with customers to ensure their satisfaction and drive business growth. You will need to be highly motivated and dynamic, capable of building strong customer relationships, contributing to sales targets, and delivering top-tier customer service. Key Responsibilities: - Build and maintain strong relationships with both existing and potential clients. - Understand customer needs and offer tailored solutions to meet their requirements. - Serve as the primary point of contact for customers, facilitating smooth communication and timely follow-ups. - Identify new business opportunities and drive sales growth by upselling additional services and products. - Collaborate with the sales team to achieve company sales targets. - Provide product recommendations and demonstrations to customers. - Manage customer inquiries, quotes, and orders professionally and efficiently. - Address customer concerns, resolve issues, and ensure high levels of satisfaction post-purchase. - Handle escalations promptly and effectively to maintain a positive customer experience. - Monitor customer feedback and suggest improvements to enhance service delivery. - Stay updated on industry trends, competitor products, and market demands. - Provide feedback to management on potential areas of growth and emerging market trends. - Maintain accurate records of customer interactions, sales, and follow-ups. - Prepare regular reports on sales activities, customer feedback, and performance metrics. - Ensure all documentation and customer files comply with company policies. Qualifications: - Educational Qualification: Any Degree/ Diploma - LLR/ Driving License (4 Wheeler) - Experience: Minimum of 0-3 years in Customer Service & Relationship Management. - Strong communication skills - Proficiency in MS Office In addition to the responsibilities and qualifications mentioned above, the company offers benefits such as cell phone reimbursement, health insurance, internet reimbursement, leave encashment, and Provident Fund. The work location for this role is in person.,