Relationship Executive

A Relationship Executive is responsible for building and maintaining strong relationships with clients, understanding their needs, providing suitable solutions, and ensuring a high level of customer satisfaction. The role involves regular follow-ups, cross-selling or upselling company products/services, resolving client issues, and supporting overall business growth.

Key Responsibilities

• Develop and maintain long-term relationships with clients.
• Act as the main point of contact for client inquiries and service needs.
• Understand customer goals and recommend suitable products or services.
• Communicate regularly with clients to build trust and ensure satisfaction.
• Identify opportunities for cross-selling or upselling.
• Work closely with internal teams (sales, operations, customer support, etc.) to deliver solutions.
• Resolve customer complaints efficiently and professionally.
• Prepare client reports, meeting notes, and follow-up documentation.
• Meet monthly/quarterly sales or relationship targets.
• Maintain updated records of client interactions in CRM systems.
• Participate in networking events or client meetings as required.

Required Skills and Qualifications

• Bachelor’s degree in Business, Marketing, Finance, or related field.
• Proven experience in customer service, sales, or client relationship management.
• Strong communication and interpersonal skills.
• Ability to understand customer needs and offer appropriate solutions.
• Good negotiation and problem-solving skills.
• Ability to multitask, prioritize, and work under pressure.

Soft Skills

• Customer-centric mindset
• Professional, polite, and confident attitude
• Relationship-building ability
• Time management and organizational skills
• Strong presentation skills.
• Ability to analyze client data and provide insights.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Internet reimbursement

Work Location: In person