Registration Admin, Payments - 7 pm - 4 am IST

Who we are looking for:

Registration Admin

What you will do:

• Review, document, and respond to banking information submissions and account documentation requests in a timely manner.
• Correspond with dealers via email and other written channels to resolve bank account-related issues, ensuring the accurate collection and verification of all required compliance documentation and validation materials
• Utilize systems, including CRM and ERP, to upload, organize, and store documents.
• Utilize third party systems and resources to evaluate authenticity of submitted documents.
• Document recurring bank account issues and/or required registration documentation to enhance external customer experience and ensure fraud risk and elements are mitigated. Provide management with ongoing feedback regarding recurring bank account issues to promote continuous improvement efforts.
• Review, assess, and verify validity of ACH submissions for both on-boarding dealers and renewal cases. Utilize department knowledge resources to assess required documentation for accuracy, completion, and validity.
• Act as a liaison between internal business partners and external dealer groups to communicate and guarantee compliant accounts.
• Keep assigned ACV sales staff informed of compliance changes or updates, including but not limited to fraud risks and events.
• Support other documentation-related projects as business needs dictate, including vendor partners and additional dealer groups.
• Perform additional duties as assigned.

What you will need:

• Ability to read, write, speak and understand English.
• High School Diploma required. Bachelor’s degree preferred.
• 1-2 years’ administrative, AR/AP, or payments-related experience
• Demonstrated technology proficiency, particularly with Google Suite or Microsoft Office.
• Persistence in working with internal business partners and dealers to obtain compliant documentation.
• Ability to be self-motivated and able to work independently.
• Adapt quickly to shifting priorities and assist others in doing so.

This position will be supporting US Business Hours: 7 pm - 4 am IST