5 years
0 Lacs
Posted:3 days ago|
Platform:
Remote
Full Time
· Configure and commission IoT & PLC SCADA systems.
· Design and develop HMI/SCADA dashboards, alarms, trends, and reports.
· Interface and integrate with field devices (PLCs, RTUs) using standard protocols (Modbus, OPC UA, TCP/IP).
· Perform diagnostics, system health checks, and troubleshoot SCADA/automation issues remotely or on-site.
· Assist in presales site assessments, and support the erection, testing, commissioning, and documentation of iPLON Products & Solutions through on-site visits and requirement analysis.
· Support installation, configuration, Factory Acceptance Test (FAT), and Site Acceptance Test (SAT).
· Coordinate with internal engineering teams and other involved stakeholders for smooth delivery of solutions.
· Serve as the first responder for technical escalations in assigned regions.
· Provide Level 1/2 support for remote diagnostics, configuration issues, and system failures.
· Conduct on-site visits for preventive maintenance, repairs, or system upgrades.
· Guide clients and operators with technical training, SOPs, and user manuals.
· Act as a single point-of-contact for regional support under AMC or service contracts.
· Manage customer tickets using Jira and ensure timely closure with proper documentation.
· Coordinate spare parts availability, escalation handling, and client communication.
· Monitor service KPIs (response time, uptime, ticket status) and ensure customer satisfaction.
o Experience & Adaptability to learn diverse SCADA Systems
o Protocols: Modbus RTU/TCP, OPC UA, MQTT.
o Devices: PLCs, RTUs, Smart meters, Data loggers
o OS: Linux (must-have for field/system support)/ Windows
o Tools: Jira, Git, SSH, basic scripting/shell knowledge is a plus.
· Strong analytical and problem-solving skills.
· Excellent interpersonal and customer service orientation.
· Proactive attitude with the ability to work independently under pressure.
· Ability to handle multiple tasks, prioritize and deliver within deadlines.
· Strong documentation and reporting skills.
· SCADA & HMI Platforms
· Communication Protocols: Modbus, OPC, MQTT
· Issue Tracking: Jira, Ticketing System
· Remote Access: SSH, VPN etc.
· Operating Systems: Linux (Ubuntu/CentOS), Windows
iPLON India Official
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Salary: Not disclosed
Salary: Not disclosed
