Job
Description
Key Responsibilities: Supervise and Manage Operations: Oversee daily warehouse operations, ensuring efficient utilization of resources, accurate inventory management, and timely dispatch of goods. Optimize Last Mile Delivery: Develop and implement strategies to improve delivery performance, reduce costs, and enhance customer satisfaction within the region. Route Planning and Optimization: Analyze delivery orders, assess order volume, and plan delivery routes and schedules to ensure on-time deliveries. Fleet Management: Ensure the availability of adequate and well-maintained vehicles, and potentially manage vehicle procurement and maintenance,. Team Management: Supervise and motivate a team of delivery drivers, dispatchers, and other logistics personnel, fostering a positive and productive work environment. Performance Monitoring: Track key performance indicators (KPIs) such as delivery time, cost per delivery, and customer satisfaction, identifying areas for improvement and implementing corrective action plans. Vendor Management: Manage relationships with external vendors, such as transportation companies, ensuring service level agreements (SLAs) are met and costs are controlled. Customer Relations: Address customer escalations, resolve delivery issues, and ensure a high level of customer satisfaction. Budget Management: Manage operational budgets, track expenses, and identify opportunities to reduce costs. Compliance: Ensure adherence to all relevant regulations and company policies, including safety and security protocols. Continuous Improvement: Identify opportunities for process improvement, innovation, and cost reduction within the last-mile delivery network. Required Skills and Experience: Strong understanding of logistics operations, including inbound, outbound, and reverse logistics. Proven experience in managing large-scale warehouse operations and last-mile delivery networks. Excellent leadership, communication, and interpersonal skills. Proficiency in data analysis and problem-solving, with the ability to identify and implement solutions. Experience in budget management, forecasting, and financial analysis. Knowledge of relevant software and technology used in logistics and transportation. Ability to work in a fast-paced environment and adapt to changing priorities. Bachelor's degree in logistics, supply chain management, or a related field is often Job Types: Full-time, Permanent Pay: ₹910,819.61 - ₹1,308,108.18 per year Schedule: Day shift Language: English (Preferred) Work Location: In person
