Regional HR Services Manager

Job Description

A Snapshot of Your Day As a Regional HR Services Manager, you will work closely with the Regional People Systems & Services team, also working with colleagues from other regions and global. You will have responsibility for managing / overseeing HR operations currently being delivered through an ecosystem of providers, ensuring and maintaining fit-for-purpose processes, governing end-to-end delivery. You will also take a role in driving HR transformation within your region, implementing harmonized and standard processes, working closely with counterparts in HR, Centre of Competence (CoC) and Business functions. How You ll Make an Impact A "Regional HR Services Professional" works alongside the Regional PS&S team, ensuring efficient and effective HR Operations / Administrative delivery through an eco-system of providers (GBS) i.e. Employee On-boarding and Off-boarding support, Payroll, Employee inquires, People and Organizational Data management, etc. Support in leading change initiatives in area of responsibility, often across several/all HR functions and involving (senior) business leaders. Building and strengthening process know-how in order to future proof the organisation Support of other HR IT / Business Process initiatives, e.g. contributing regional or topic expertise and aspects, playing a key role in the roll-out in assigned countries. Work closely and support in the service management of the business process outsourcing service provider, ensuring quality operations, whilst playing a key role on deficiency resolution. A contributor in our global HR transformation project, whilst ensuring continuing of existing operations. What You Bring 8 to 10 years of work Experience in HR Operations / Business Processes including shared services / HR BPO outsourcing operations, i.e. HR Administration, Payroll, HR query Management (Service Desk). HR IT domain know-how - Workday HCM, ServiceNow, SAP desirable Experience in supporting the management / service management of an eco-system of partners / vendors in HR Services & Payroll. Track record in supporting the delivery of change / improvement projects, specifically in HR services. Problem solving and critical thinking skills with continuous improvement mentality Analytical skills and fact-based decision ability. Self-directed with an ability to organize, plan, prioritize. Outstanding communication skills. Excellent organizational and time management skills. Self-motivated to drive initiatives through to completion as an individual contributor and through others. Ability to thrive in a global environment, working flexibly where required. Degree or equivalent experience in Administration with HR or a combination of HR/IT, or Business Information Systems desirable.