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JPMorgan Chase Bank
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Reference Data Analyst

Reference Data Analyst

JPMorgan Chase Bank

2 - 7 years

8 - 9 Lacs

kolkata mumbai new delhi hyderabad pune chennai bengaluru

Posted:2 days ago| Platform:

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Skills Required

quality standards operational excellence client servicing process improvement query management customer service process enhancement ms office client management financial services

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a Reference Data Manager within the team, you will ensure all client queries are addressed with care and diligence. You will facilitate the timely completion of client requests while maintaining high service standards to resolve inquiries and escalations. Your role involves managing day-to-day operations, strategically improving processes, and ensuring team members meet firm-wide quality standards.

Job Responsibilities

Implement custody initiations and manage account opening and maintenance activities globally.
Articulate the firms requirements and guide clients through smart form completion.
Partner with Clients, Sales, Solutions, Implementations, Client Service Managers, and downstream teams for seamless task completion.
Exhibit the highest standards of customer service to internal and external customers, ensuring confidentiality.
Create an effective team through continuous communication, timely feedback, and appropriate supervisory practices.
Showcase and implement process improvements as necessary.
Identify risks and issues, navigating them to successful completion.

Required qualifications, skills, and capabilities

Bachelor s Degree or Graduate Degree.
2+ years of experience in the Financial Services industry with a track record in the custody domain.
Technical skills in Microsoft Office, including Excel, Word, and PowerPoint.
Outstanding client management, partnership building, leadership, and stakeholder communication skills.

Preferred qualifications, skills, and capabilities

Ability to identify risks and issues and navigate them to completion.
Self-reliance and willingness to "own" complications and find creative solutions.
Foster a high-performance culture where people are empowered to make decisions.
Experience in process improvement and implementation of changes.

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New York

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Reference Data Analyst