REF76739B-Customer Analytics (Power BI + SQL) + MBA + Retail - Bangalore -Deputy Manager-Analytics

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.Job SummaryBe a part of the offshore team supporting the analytics team of a global retailer.Develop an understanding of the client’s business environment and support them in the execution of their analytics strategies for loyalty, campaign management, promotional cards business and any other dimensions for which there is a need.This will be primarily a hands-on role with freedom to weave your own design thinking, business understanding, and technology skill-sets together to build analytical solutionsResponsibilities & DutiesDevelop deep knowledge of customer business model, business data, and provide analytical/reporting support to the businessDrive discussions with different client stakeholders to arrive at necessary insights and recommendations that support the business by solving muddy business problemsDevelop a comprehensive understanding of customer data sets to build optimized sql programs that can pull the right data and create tables to build relevant views on dashboardsCapabilities to develop & automate dashboards, data pulls, tasks schedulers and work flows through thoughtful usage of scripting (such as python)Demonstrated hunger to work on predictive analytics modeling and statistical techniques from time to time based on business requirementsParticipate and contribute independently in discussions / brainstorming sessions with senior stakeholdersShould have excellent business maturity to create relevant presentations based on agenda, audience, asks, or business results with minimum supervision and with good story-telling approachShould have strong focus towards business growth, account mining and farming activities through innovative ideas and ability to generate quick business insights

Qualifications & Skills

Experience working with Power BI / TableauShould be well versed with SQL, Python and ExcelExposure in Data science (especially R/python and Statistics)Outstanding communications and stakeholder management skills.

Qualifications

Graduate