Job
Description
Skills: Customer Service, Scheduling Software, Multi-Line Phone Systems, Microsoft Office Suite, CRM Software, Data Entry, Email Management, Appointment Booking, Company Overview Podar Education Network, established in 1927 by Sheth Anandilal Podar, is a trusted name in the education sector, driven by the core values of honesty, integrity, and service. With a legacy of over 95 years, the network includes 139 institutions offering diverse educational streams for more than 2,00,000 students. Headquartered in Mumbai, and committed to delivering quality, Podar is an acknowledged leader in shaping the future through education. For more information, visit our website. Job Overview We are seeking a dedicated Junior Receptionist for our Tirupati location. This is a full-time position ideal for a professional with 1 to 3 years of experience. The role requires handling front-desk activities, managing communications, and providing exceptional customer service. Join our dynamic team to contribute to an inspiring educational environment. Qualifications And Skills Experience with multi-line phone systems (Mandatory skill), proficiently managing multiple incoming calls and directing them appropriately. Proficient in Microsoft Office Suite (Mandatory skill), including Word, Excel, and PowerPoint for efficient document handling. Skillful in email management (Mandatory skill), organizing correspondence and ensuring prompt responses to inquiries. Excellent customer service skills, effectively communicating with students, parents, and staff to address inquiries and resolve concerns. Experience with scheduling software to coordinate meetings and appointments efficiently within the institutional framework. Familiarity with CRM software to maintain and update records for streamlined information management and retrieval. Proficient in data entry, ensuring accurate and timely updating of various databases and student records. Skill in appointment booking, organizing schedules for faculty and administrative staff to optimize institutional operations. Roles And Responsibilities Maintain a welcoming reception area, serving as the first point of contact for visitors and guiding them appropriately. Answer and manage a high volume of incoming calls, directing them to the right departments or individuals for resolution. Coordinate and schedule appointments and meetings using appropriate scheduling software. Handle daily email correspondence and ensure information flow is efficient between departments, staff, and external contacts. Update and manage student records using CRM and data entry skills to keep databases current and accurate. Assist in various administrative tasks as needed, ensuring the smooth operation of the office. Provide exceptional customer service to address inquiries from students, parents, and visitors. Collaborate with staff to support the implementation of educational activities and programs effectively. Show more Show less
