Receptionist

Receptionist (Clinic)

Location: H - 1565, LGF, Chittaranjan Park, New Delhi - 110019

Work Days: Monday - Saturday 

Timings: 12:00 PM – 9:30 PM

Experience: 0 - 1 year 

Salary: 20k -25k

Role Summary

Serve as the first point of contact for patients and visitors, manage front-desk operations, appointments, calls, and basic billing while ensuring a smooth, professional patient experience.

Key Responsibilities

* Greet patients/visitors, verify appointments, and manage walk-ins.

* Answer and route phone calls/WhatsApp queries; provide basic information on services, timings, and doctors’ availability.

* Schedule, reschedule, and confirm appointments; maintain daily appointment calendar.

* Patient registration: capture demographics, upload IDs/reports, create/maintain EMR files.

* Coordinate patient flow with nursing/OT/diagnostic teams to minimize wait times.

* Billing & cash handling: generate invoices, collect payments, process UPI/card/cash, maintain daily cash/collection report.

* Manage front-desk email and maintain inquiry/lead log.

* Assist in insurance TPA documentation (if applicable) and share estimates as guided.

* Maintain reception area hygiene; manage token/queue system and waiting area announcements.

* Coordinate with vendors/couriers; handle document dispatch, reports, and receipts.

* Support basic admin tasks: stationery/stock tracking, file management, and daily closing reports.

* Escalate patient feedback/complaints promptly to the clinic manager.

Must-Have Skills

* Excellent communication in English and Hindi.

* Strong customer service and telephone etiquette.

* Basic computer skills (MS Office/Google Sheets)

* Accurate data entry, attention to detail, and time management.

* Calm under pressure; ability to multitask during peak hours.

 Qualifications

* Graduate or 12th pass with relevant experience.

* Prior front-desk/reception experience