CureMyKnee(CMK)

Receptionist (Clinic) Location: H - 1565, LGF, Chittaranjan Park, New Delhi - 110019 Work Days: Monday - Saturday Timings: 12:00 PM – 9:30 PM Experience: 0 - 1 year Salary: 20k -25k Role Summary Serve as the first point of contact for patients and visitors, manage front-desk operations, appointments, calls, and basic billing while ensuring a smooth, professional patient experience. Key Responsibilities * Greet patients/visitors, verify appointments, and manage walk-ins. * Answer and route phone calls/WhatsApp queries; provide basic information on services, timings, and doctors’ availability. * Schedule, reschedule, and confirm appointments; maintain daily appointment calendar. * Patient registration: capture demographics, upload IDs/reports, create/maintain EMR files. * Coordinate patient flow with nursing/OT/diagnostic teams to minimize wait times. * Billing & cash handling: generate invoices, collect payments, process UPI/card/cash, maintain daily cash/collection report. * Manage front-desk email and maintain inquiry/lead log. * Assist in insurance TPA documentation (if applicable) and share estimates as guided. * Maintain reception area hygiene; manage token/queue system and waiting area announcements. * Coordinate with vendors/couriers; handle document dispatch, reports, and receipts. * Support basic admin tasks: stationery/stock tracking, file management, and daily closing reports. * Escalate patient feedback/complaints promptly to the clinic manager. Must-Have Skills * Excellent communication in English and Hindi. * Strong customer service and telephone etiquette. * Basic computer skills (MS Office/Google Sheets) * Accurate data entry, attention to detail, and time management. * Calm under pressure; ability to multitask during peak hours. Qualifications * Graduate or 12th pass with relevant experience. * Prior front-desk/reception experience