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Kotak Life Insurance
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RCU Digital Fraud Team Member-Ho & Support-Internal Control

RCU Digital Fraud Team Member-Ho & Support-Internal Control

Kotak Life Insurance

2 - 7 years

4 - 8 Lacs

Bengaluru

Posted:1 month ago| Platform:

Apply

Skills Required

customer service banking process accounting finance branch banking critical thinking kyc decision making written and oral communication presentation skills banking operations team centre

Work Mode

Work from Office

Job Type

Full Time

Job Description

Thorough knowledge of Branch Banking processes/systems/controls / digital banking and trends observed with respect to digital banking frauds.

Thorough knowledge on regulatory requirements on handling digital frauds

Raise queries/alerts to the concerned for appropriate actioning and mitigate the risks.

Liaising with Branches, RRM & various departments, vendors, banks, wallet companies for logical closure to alerts/ queries raised and ensure recovering disputed amounts.

Sending rejection letters to the customers

Immediate action on the UE raised and ensure end to end investigation and closure.

Recommend Process changes basis learning

Tracking & follow up on the Unusual Events & Incidents to ensure timely closure

Analysis & creation of Dashboard on Unusual Events, Incidents, etc. for submission to Mgmt.

Regular updating of NCIF & K-Force

Handling internal as well as external communications

Excellent written and oral communication skills

Job :

Minimum 2 years of work experience

Strong analytical, communication & follow-up skills

Good knowledge of Ms Excel, Ms Word & PowerPoint

Capability of pre-empting risks & trend and eye for details.

Should be Self-motivated & takes initiatives Capability of pre-empting possible violation of KYC /controls/processes

Capability of pre-empting risk lines & trends through data.

Strong follow-up ability & keenness/ Proficient in Excel

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RCU Digital Fraud Team Member-Ho & Support-Internal Control