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Kotak Life Insurance
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RCU Digital Fraud Team Member-Ho & Support-Internal Control

RCU Digital Fraud Team Member-Ho & Support-Internal Control

Kotak Life Insurance

2 - 7 years

4 - 9 Lacs

Bengaluru

Posted:1 month ago| Platform:

Apply

Skills Required

Digital Fraud critical thinking kyc customer service presentation skills banking process banking operations team centre branch banking

Work Mode

Work from Office

Job Type

Full Time

Job Description

Thorough knowledge of Branch Banking processes/systems/controls / digital banking and trends observed with respect to digital banking frauds.
Thorough knowledge on regulatory requirements on handling digital frauds
Raise queries/alerts to the concerned for appropriate actioning and mitigate the risks.
Liaising with Branches, RRM & various departments, vendors, banks, wallet companies for logical closure to alerts/ queries raised and ensure recovering disputed amounts.
Sending rejection letters to the customers
Immediate action on the UE raised and ensure end to end investigation and closure.
Recommend Process changes basis learning
Tracking & follow up on the Unusual Events & Incidents to ensure timely closure
Analysis & creation of Dashboard on Unusual Events, Incidents, etc. for submission to Mgmt.
Regular updating of NCIF & K-Force
Handling internal as well as external communications
Excellent written and oral communication skills

Job Requirements:

Minimum 2 years of work experience
Strong analytical, communication & follow-up skills
Good knowledge of Ms Excel, Ms Word & PowerPoint
Capability of pre-empting risks & trend and eye for details.
Should be Self-motivated & takes initiatives Capability of pre-empting possible violation of KYC /controls/processes
Capability of pre-empting risk lines & trends through data.
Strong follow-up ability & keenness/ Proficient in Excel

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RCU Digital Fraud Team Member-Ho & Support-Internal Control