RCU Digital Fraud Team Member-Ho & Support-Internal Control

Job Description

Job Role: Thorough knowledge of Branch Banking processes/systems/controls / digital banking and trends observed with respect to digital banking frauds. Thorough knowledge on regulatory requirements on handling digital frauds Raise queries/alerts to the concerned for appropriate actioning and mitigate the risks. Liaising with Branches, RRM & various departments, vendors, banks, wallet companies for logical closure to alerts/ queries raised and ensure recovering disputed amounts. Sending rejection letters to the customers Immediate action on the UE raised and ensure end to end investigation and closure. Recommend Process changes basis learning Tracking & follow up on the Unusual Events & Incidents to ensure timely closure Analysis & creation of Dashboard on Unusual Events, Incidents, etc. for submission to Mgmt. Regular updating of NCIF & K-Force Handling internal as well as external communications Excellent written and oral communication skills Job Requirements: Minimum 2 years of work experience Strong analytical, communication & follow-up skills Good knowledge of Ms Excel, Ms Word & PowerPoint Capability of pre-empting risks & trend and eye for details. Should be Self-motivated & takes initiatives Capability of pre-empting possible violation of KYC /controls/processes Capability of pre-empting risk lines & trends through data. Strong follow-up ability & keenness/ Proficient in Excel