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10.0 - 15.0 years
30 - 35 Lacs
Hyderabad
Work from Office
Candidate should have 10+ years exp and 3+ MDM with project managementStrong technical and design capabilities in MDM and GxP.Ensure that services are delivered to agreed-upon standards, including quality, timeliness, and cost.Build and maintain strong relationships with clients, understanding their needs and expectations.Monitor and manage SLAs, ensuring that service levels are met and issues are addressed promptly.Lead and manage a team of service delivery professionals, providing guidance, coaching, and development opportunities.Track and report on service delivery performance, identifying areas for improvement and implementing corrective actions.Identify, assess, and mitigate risks and issues that could impact service delivery.Drive continuous improvement initiatives to enhance service delivery processes, efficiency, and effectiveness.Communicate with stakeholders, including clients, team members, and other relevant parties.Ensure that services meet quality standards and are delivered in accordance with industry best practices.Capture and share knowledge and best practices within the service delivery team. Must have skillsGood understanding on MDM and Governance structure Strong Leadership and Management, Ability to lead and manage a team.Excellent Communication, Effective communication with clients, team members, and stakeholders.Problem-Solving and Analytical Skills, Ability to analyze issues and develop solutions.Client-Focused, Strong understanding of client needs and expectations.Adaptability and Flexibility, Ability to adapt to changing circumstances and priorities.
Posted 1 month ago
13.0 - 18.0 years
45 - 50 Lacs
Pune
Work from Office
What we expect Manages Branch installation managers by providing direction and training, and communicating company policies, procedures and objectives. Includes hiring, supervising performance management, and administering progressive discipline. Plans, directs, and prioritizes elevator installations and manpower needs, and other scheduling tools. Responsible to study Major project tenders, operational & assess risk, along with sales team and estimate operational cost for bidding. Responsible for Major project scheduling, planning along with Project / branch team. Monitoring & review Major project execution. Mediates and resolves complaints and problems of external and internal customers. Makes weekly site visits and day one visits to manage safety, site activities and progress of employees and customer, documenting findings. Preparation of annual completion plan, Change order plan, Scaffold-less plan and first pass yield plan for the region. Ensure implementation of company s Installation SOP, policies, and regulations. Foresee commercial & operational risk & guide regional team appropriately to avoid financial & operational loss. To monitor & be involved in the accounts receivable (AR) collection, review of AR and ensure DSO is minimized. Optimization of sub-contractor and local material cost. By using market intelligence from branches develop new subcontractor. Based on current challenges & future opportunity develop smart & effective strategy for subcontractor management. Follow up for non-conformities pertaining to quality standards, within the stipulated time. Meeting all Safety & Quality criteria and target for zero fatality. Conduct timely Safety & Quality audits/checks. Engagement and development of sub-contractors as per company s defined process. Make note of any changes to processes or tasks associated with the improvement in system/procedure and incorporate into the SOP revisions. Who we are looking for Diploma /B.Tech. (Electrical /Mechanical). Thorough knowledge of the elevator industry and general management methods within the elevator industry. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables.
Posted 1 month ago
1.0 - 6.0 years
3 - 8 Lacs
Faridabad
Work from Office
Jubilant Foodworks Limited is looking for Shift Manager to join our dynamic team and embark on a rewarding career journey Manage and supervise daily operations during assigned shifts, ensuring adherence to company policies, procedures, and quality standards. Coordinate and assign tasks to team members, ensuring proper staffing and smooth workflow. Train, mentor, and develop team members to enhance their skills, productivity, and customer service abilities. Monitor and maintain high levels of customer satisfaction by resolving customer complaints, addressing concerns, and ensuring excellent service delivery. Ensure compliance with health and safety regulations and maintain a clean and safe working environment. Oversee inventory management, including monitoring stock levels, conducting inventory counts, and placing orders as necessary. Monitor operational performance, track key performance indicators (KPIs), and take corrective actions to achieve operational targets. Conduct regular team meetings to communicate goals, provide updates, and foster a collaborative work environment. Handle cash management responsibilities, including cash handling, cash register reconciliation, and deposit preparation. Collaborate with other Shift Managers and senior management to implement process improvements, share best practices, and achieve overall business objectives
Posted 1 month ago
1.0 - 6.0 years
3 - 8 Lacs
Ghaziabad, Nagar, Loni
Work from Office
Jubilant Foodworks Limited is looking for Shift Manager to join our dynamic team and embark on a rewarding career journey Manage and supervise daily operations during assigned shifts, ensuring adherence to company policies, procedures, and quality standards. Coordinate and assign tasks to team members, ensuring proper staffing and smooth workflow. Train, mentor, and develop team members to enhance their skills, productivity, and customer service abilities. Monitor and maintain high levels of customer satisfaction by resolving customer complaints, addressing concerns, and ensuring excellent service delivery. Ensure compliance with health and safety regulations and maintain a clean and safe working environment. Oversee inventory management, including monitoring stock levels, conducting inventory counts, and placing orders as necessary. Monitor operational performance, track key performance indicators (KPIs), and take corrective actions to achieve operational targets. Conduct regular team meetings to communicate goals, provide updates, and foster a collaborative work environment. Handle cash management responsibilities, including cash handling, cash register reconciliation, and deposit preparation. Collaborate with other Shift Managers and senior management to implement process improvements, share best practices, and achieve overall business objectives
Posted 1 month ago
1.0 - 6.0 years
3 - 8 Lacs
New Delhi, Lucknow
Work from Office
Jubilant Foodworks Limited is looking for Shift Manager to join our dynamic team and embark on a rewarding career journey Manage and supervise daily operations during assigned shifts, ensuring adherence to company policies, procedures, and quality standards. Coordinate and assign tasks to team members, ensuring proper staffing and smooth workflow. Train, mentor, and develop team members to enhance their skills, productivity, and customer service abilities. Monitor and maintain high levels of customer satisfaction by resolving customer complaints, addressing concerns, and ensuring excellent service delivery. Ensure compliance with health and safety regulations and maintain a clean and safe working environment. Oversee inventory management, including monitoring stock levels, conducting inventory counts, and placing orders as necessary. Monitor operational performance, track key performance indicators (KPIs), and take corrective actions to achieve operational targets. Conduct regular team meetings to communicate goals, provide updates, and foster a collaborative work environment. Handle cash management responsibilities, including cash handling, cash register reconciliation, and deposit preparation. Collaborate with other Shift Managers and senior management to implement process improvements, share best practices, and achieve overall business objectives
Posted 1 month ago
1.0 - 6.0 years
3 - 8 Lacs
Nagar, New Delhi
Work from Office
Jubilant Foodworks Limited is looking for MIT Shift Manager to join our dynamic team and embark on a rewarding career journey Manage and supervise daily operations during assigned shifts, ensuring adherence to company policies, procedures, and quality standards. Coordinate and assign tasks to team members, ensuring proper staffing and smooth workflow. Train, mentor, and develop team members to enhance their skills, productivity, and customer service abilities. Monitor and maintain high levels of customer satisfaction by resolving customer complaints, addressing concerns, and ensuring excellent service delivery. Ensure compliance with health and safety regulations and maintain a clean and safe working environment. Oversee inventory management, including monitoring stock levels, conducting inventory counts, and placing orders as necessary. Monitor operational performance, track key performance indicators (KPIs), and take corrective actions to achieve operational targets. Conduct regular team meetings to communicate goals, provide updates, and foster a collaborative work environment. Handle cash management responsibilities, including cash handling, cash register reconciliation, and deposit preparation. Collaborate with other Shift Managers and senior management to implement process improvements, share best practices, and achieve overall business objectives
Posted 1 month ago
3.0 - 5.0 years
5 - 7 Lacs
Bengaluru
Work from Office
Protectron Electromech Pvt. Ltd. is looking for Quality Executive to join our dynamic team and embark on a rewarding career journey. Understand customer needs and requirements to develop effective quality control processes Devise and review specifications for products or processes Set requirements for raw material or intermediate products for suppliers and monitor their compliance Ensure adherence to health and safety guidelines as well as legal obligations Supervise inspectors, technicians and other staff and provide guidance and feedback Oversee all product development procedures to identify deviations from quality standards Inspect final output and compare properties to requirements Approve the right products or reject defectives Keep accurate documentation and perform statistical analysis Solicit feedback from customers to assess whether their requirements are met Submit detailed reports to appropriate executives Be on the lookout for opportunities for improvement and develop new efficient procedures
Posted 1 month ago
0.0 - 3.0 years
2 - 5 Lacs
Gurugram
Work from Office
An organization of young but experienced people with a clear mission and objectives, quality standards are an integral part of our business practices and we believe, that these quality standards contribute immensely in the overall performance of the organization. Every person has the right to know whether the product they are buying is genuine or not. We use truly secure and encrypted codes printed on the labels of the product which are impossible to replicate. With the help of secure mobile/web tools, the authenticity of the product can be checked KEY RESPONSIBILITIES Resolving customer complaints brought to your attention. Possessing excellent product knowledge to enhance customer support. Following up with customers for any further information. Answer phone calls more professionally and provide information about products and services as required by the callers. Keep records of interactions and transactions of customers; keep a record of details of customer complaints, inquiries, and comments. REQUIRMENTS AND SKILLS A bachelor s degree in administration or a related field. Freshers can also apply. Excellent interpersonal and written and oral communication skills. Knowledge of CRM systems. Basic word & excel knowledge is required.
Posted 1 month ago
15.0 - 17.0 years
11 - 13 Lacs
Mumbai
Work from Office
IVL India Environmental RD is looking for Project Manager to join our dynamic team and embark on a rewarding career journey. Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules. Meeting with project team members to identify and resolve issues. Submitting project deliverables and ensuring that they adhere to quality standards. Preparing status reports by gathering, analyzing, and summarizing relevant information. Establishing effective project communication plans and ensuring their execution. Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget. Coordinating the development of user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients. Identifying and developing new opportunities with clients. Obtaining customer acceptance of project deliverables. Managing customer satisfaction within the project transition period. Conducting post-project evaluation and identifying successful and unsuccessful project elements.
Posted 1 month ago
5.0 - 10.0 years
7 - 12 Lacs
Ahmedabad
Work from Office
Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away! What we offer Competitive salary Paid vacation/holidays/sick time Comprehensive benefits package including 401K, pension, medical, dental, and vision care On the job/cross training opportunities Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy What you will do We are looking for an experienced and detail-oriented HVAC Project Engineer to oversee the installation, testing, and commissioning of HVAC systems for multiple projects. The ideal candidate will have a solid understanding of HVAC design and implementation, as well as the ability to manage project timelines, budgets, and resources effectively. The Project Manager will also be responsible for ensuring that all projects meet quality standards and client specifications while adhering to the principles of P&L management and profitability. Key Responsibilities Project Management Lead, manage, and coordinate the installation, testing, and commissioning of HVAC systems across multiple projects, ensuring adherence to timelines, quality standards, and project budgets. Installation & Commissioning Oversee the installation and commissioning of HVAC systems, ensuring that all systems are installed according to specifications, meet industry standards, and are fully functional before handover. Testing & Quality Assurance Ensure all HVAC systems are tested thoroughly for functionality, safety, and compliance with regulatory standards. Perform inspections and resolve any issues that arise during the testing phase. Progress Monitoring Monitor the progress of multiple HVAC projects simultaneously, ensuring that each project is progressing as planned and that any issues are addressed promptly to prevent delays. Documentation & Reporting Maintain accurate and up-to-date documentation for each project, including project schedules, progress reports, installation logs, and test reports. Prepare regular reports for senior management and clients. Risk Management Identify potential risks to the project timeline, quality, or budget, and proactively develop and implement mitigation strategies to avoid delays or cost overruns. Vendor & Supplier Management Collaborate with vendors and suppliers to ensure the timely procurement and delivery of materials and equipment required for HVAC system installations. Monitor the quality of materials and services provided by vendors. Qualifications Education Bachelor / Diploma degree in Mechanical Engineering, HVAC Engineering, or a related field. Experience Minimum of 6-10 years of experience in HVAC project management, including installation, testing, and commissioning of HVAC systems. Technical Expertise Solid understanding of HVAC design, installation, testing, and commissioning, with experience in both residential and commercial projects. P&L Understanding Basic understanding of P&L management, including budgeting, cost control, and profitability analysis for projects. Project Management Proven ability to manage and monitor multiple projects simultaneously, ensuring deadlines, budgets, and quality standards are met. Communication Skills Excellent verbal and written communication skills, with the ability to interact effectively with clients, team members, contractors, and suppliers. Leadership Strong leadership skills with the ability to lead and motivate a project team, as well as manage relationships with clients and stakeholders. Certification Relevant certifications in HVAC systems, project management (e.g., PMP), or safety protocols would be an advantage.
Posted 1 month ago
3.0 - 5.0 years
11 - 13 Lacs
Gurugram
Work from Office
Our jobs aren t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None .
Posted 1 month ago
1.0 - 2.0 years
3 - 4 Lacs
Bengaluru
Work from Office
* Develop and maintain frontend applications using Angular and NgRx Store. * Collaborate with cross-functional teams to design, develop, and deliver high-quality features. * Build responsive and dynamic UI components, focusing on performance and user experience. * Utilize NgRx for efficient state management, handling asynchronous operations, and optimizing app performance. * Write comprehensive unit tests for Angular components, services, and NgRx states using Jasmine or Karma. * Conduct code reviews, identify areas of improvement, and adhere to code quality standards. * Stay up-to-date with Angular and NgRx best practices, incorporating them into project development. * Optimize applications for maximum performance and maintain high standards for code quality. * Troubleshoot, debug, and resolve issues in a timely manner. * Document technical specifications, testing strategies, and development workflows.Skills Required: * Experience with Angular Material or other UI component libraries. * Familiarity with TDD (Test-Driven Development) principles. * Knowledge of CI/CD pipelines and automated testing tools. * Understanding of Agile or Scrum methodologies. * Exposure to backend or cloud technologies is a plus.Primary Skill: * Angular and NgRx
Posted 1 month ago
5.0 - 11.0 years
7 - 13 Lacs
Lucknow
Work from Office
Study the drawings, project specifications, standards etc. Prepare list of materials, tools & tackles, machinery etc. Closely monitor manpower utilization, material consumption, safety norms, quality standards etc. Cage fabrication, Pile Casting, BBS preparation, and reconciliation. Conduct safety briefings and toolbox talks. Coordinate with all departments to ensure smooth execution of work. Submit daily progress reports to management as well as client representatives. reviewing work schedules and delegating work tasks organizing construction materials and negotiating vendor contracts conducting preliminary inspections at potential construction sites gathering data and writing site reports and other necessary work documentation determining project feasibility and giving approval developing construction project budget estimates providing technical advice and diagnosing and resolving technical difficulties ensuring compliance with health, safety and legal regulations collaborating with clients, construction crews, subcontractors and other professionals
Posted 1 month ago
3.0 - 5.0 years
5 - 7 Lacs
Bengaluru
Work from Office
Lead a high-performing support team to consistently deliver outstanding customer service, while developing team capability, driving operational excellence, and advancing strategic goals such as CSAT, NPS, First Contact Resolution, and self-service adoption. Act as a coach, strategist, and escalation point to ensure efficiency, quality, and a culture of ownership. What You Will Do Build and manage a team of Support Associates, Consultants, and Senior Consultants to consistently exceed KPIs such as CSAT (85%+), FCR, and SLA adherence. Foster a culture of ownership, collaboration, and continuous improvement. Coach team members in communication, technical investigation, and support excellence. Identify recurring customer issues through data analysis and eliminate root causes through process, tooling, or knowledge improvements. Own and enhance knowledge strategy, ensuring accurate , timely , and customer-centric content to drive self-service effectiveness. Serve as a trusted escalation contact for high-priority issues, ensuring timely resolution and mitigation of customer impact. Represent the team in cross-functional meetings (Product, Engineering, Customer Solutions), using customer data to influence product and service decisions. Maintain full compliance with ISO9001-aligned quality standards, internal policies, and data governance, while enabling innovation and continuous improvement. Create a sustainable talent pipeline by identifying and developing emerging leaders within the team. #LI-MP1 What You Will Have Customer Focus : Resolves internal and external obstacles to excellent service; adapts quickly to feedback. Builds Effective Teams: Creates psychological safety and ownership across team; aligns team around shared goals. Manages Complexity: Breaks down high-volume and high-impact issues to solve root causes effectively. Plans & Aligns: Prioritizes work across people and time; eliminates bottlenecks. Communicates Effectively: Shares updates, insights, and expectations clearly; fosters open dialogue. Instills Trust : Models integrity, transparency, and high ethical standards in decision-making. What We Do For You Wellbeing focused Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral. Annual Leave 20 days of annual leave, plus public holidays Employee Assistance Programme Free advice, support, and confidential counselling available 24/7. Personal Growth We re committed to enabling your growth personally and professionally through development programmes. Life Insurance - 2x annual salary Personal Accident Insurance - providing cover in the event of serious injury/illness. Performance Bonus Our Group-wide bonus scheme enables you to reap the rewards of your success. OneAdvanced is one UKs largest providers of business software and services serving 20,000+ global customers with an annual turnover of 330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of work and, as you can see, our software underpins some of the UKs most critical sectors. We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people. To learn more about working at OneAdvanced please click here
Posted 1 month ago
5.0 - 10.0 years
8 - 12 Lacs
Ghaziabad
Work from Office
Coordinating with cross-discipline team members to make sure that all parties are on track with project Meeting with project team members to identify and resolve issues. Submitting project deliverables and ensuring that they adhere to quality standards. Preparing status reports by gathering, analyzing, and summarizing relevant information. Establishing effective project communication plans and ensuring their execution. Qualifications Proven 5+ years of experience in project management. Ability to lead project teams of various sizes and see them through to completion. Strong understanding of formal project management methodologies. Strong communication and aptitude skills Sr. Manager - MEP -Data Center Location : Noida Experience : 5+ yrs Contact Info Get in Touch At VueNow, we offer more than just a job; we provide a pathway to a rewarding and dynamic career in the fast-paced world of IT infrastructure services. Joining VueNow means joining a team of passionate professionals who are dedicated to shaping the future of data infrastructure. 120-6870800 Fill the Form APPLY NOW IaaS experts in Edge Data Centers, Co-location, and Network Management, delivering precise, competitive solutions. Quick Links Our Brands Contact Info Khasra No. 1246/3, Mainapur Road, Morta Industrial Area, Ghaziabad, UP, 201003 care@vuenow.in Your Name Your Email Phone Number Select Services We use cookies to ensure that we give you the best experience on our website. By continuing, you accept all cookies.
Posted 1 month ago
4.0 - 6.0 years
25 - 30 Lacs
Mumbai, New Delhi, Pune
Work from Office
The purpose of this role is to develop required software features, achieving timely delivery in compliance with the performance and quality standards of the company. Job Description: Total Experience: 4 to 6 years Job Requirements: Must Have: Minimum 4 years of experience Strong in front or back end of MERN stack (Mongo DB + Mongoose, Express, React, Node JS using Typescript and some knowledge of the other technologies in the stack Good Knowledge on React and Java Script (Solid Principles) Good hands-on experience in Express and Node JS Working Experience in MongoDb / Mongoose / SQL / NoSQL Experience in One or more CI / CD tools such as Git , Bitbucket , Jenkins, Docker or similar Experience in designing CI/CD pipelines with strong understanding of best practices. Good to have: Experience in Azure cloud. Experience in Mongo DB Tools like Babel, Webpack, Typescript, Jest, Lint, Helm to support building of Node applications. Familiarity with Kafka consumer/producer Experience in orchestration tools such as Airflow, Camunda Experience in GraphQL tools such as Apollo Graph or Wunder graph Experience in API gateways (Kong or equivalent), ABAC solutions (Symphonic or equivalent), CMS platforms (Strapi or equivalent). Job Responsibilities: Works independently with a broader overview on the project Participates in communications with partners and clients, when needed. Understands and follows the release processes in the company. Participates in requirements analysis, development, unit testing and documentation. Writes quality code to fit unique customer needs and configurations. Troubleshoots and debugs (with some guidance from senior team members if needed) Provides mentoring/guidance to junior Software Engineers Delivers training and participates in knowledge sharing. Achieves better understanding of the company platform and processes and suggests improvements. Location: DGS India - Bengaluru - Manyata N1 Block Brand: Merkle Time Type: Full time Contract Type: Permanent
Posted 1 month ago
4.0 - 6.0 years
25 - 30 Lacs
Mumbai, New Delhi, Pune
Work from Office
The purpose of this role is to develop required software features, achieving timely delivery in compliance with the performance and quality standards of the company. Job Description: Total Experience: 4 to 6 years Job Requirements: Must Have: Minimum 4 years of experience Strong in front or back end of MERN stack (Mongo DB + Mongoose, Express, React, Node JS using Typescript and some knowledge of the other technologies in the stack Good Knowledge on React and Java Script (Solid Principles) Good hands-on experience in Express and Node JS Working Experience in MongoDb / Mongoose / SQL / NoSQL Experience in One or more CI / CD tools such as Git , Bitbucket , Jenkins, Docker or similar Experience in designing CI/CD pipelines with strong understanding of best practices. Good to have: Experience in Azure cloud. Experience in Mongo DB Tools like Babel, Webpack, Typescript, Jest, Lint, Helm to support building of Node applications. Familiarity with Kafka consumer/producer Experience in orchestration tools such as Airflow, Camunda Experience in GraphQL tools such as Apollo Graph or Wunder graph Experience in API gateways (Kong or equivalent), ABAC solutions (Symphonic or equivalent), CMS platforms (Strapi or equivalent). Job Responsibilities: Works independently with a broader overview on the project Participates in communications with partners and clients, when needed. Understands and follows the release processes in the company. Participates in requirements analysis, development, unit testing and documentation. Writes quality code to fit unique customer needs and configurations. Troubleshoots and debugs (with some guidance from senior team members if needed) Provides mentoring/guidance to junior Software Engineers Delivers training and participates in knowledge sharing. Achieves better understanding of the company platform and processes and suggests improvements. Location: DGS India - Bengaluru - Manyata N1 Block Brand: Merkle Time Type: Full time Contract Type: Permanent
Posted 1 month ago
5.0 - 8.0 years
7 - 10 Lacs
Kolkata
Work from Office
Team Leader Operations - Finance - Kolkata - Fusion CX Kolkata Team Leader Operations Finance Kolkata Are you a seasoned leader looking for exciting team leader operations jobs in Kolkata? Are you a talented team leader with a knack for motivating your team and driving results? Join Fusion CX as an Operations Team Leader in Kolkata, catering to a leading client in the finance and investment sector. We are seeking an energetic and motivated individual who can lead a team to success in a fast-paced environment. If you are passionate about customer service and team management, searching for team leader jobs in Kolkata, and want to grow with a global CX company, this role is perfect for you! Job Description Team Leader: Key responsibilities of the Operations Team Leader in Kolkata: Lead and manage a team of approximately 20 members. Foster a positive and supportive work environment, motivating your team to achieve set targets. Oversee day-to-day operations, ensuring adherence to service levels, quality standards, and productivity goals. Manage attrition and absenteeism within the team. Create and manage team schedules, ensuring attendance is marked accurately. Ensure complete compliance to log in, log out & scheduled breaks of agents. Monitor calls, provide coaching and feedback, and ensure consistent delivery of exceptional customer experiences. Collaborate closely with team members to resolve customer issues effectively as a Team Leader in Kolkata. Act as the primary point of contact for resolving customer escalations, inquiries, and complaints (internal and external). Maintain day-to-day operations of a team of agents and meet the required service levels, quality, and productivity. Maintain monthly SLA targets and achieve key performance indicators (KPIs), including absenteeism and attrition. Ensure consistent and fair implementation of all company policies and procedures. Requirements Team Leader: Essential skills and qualities of the Operations Team Leader in Kolkata Graduate in any discipline. Minimum two years of experience in a sales process. Fluent in Hindi and English. Willingness to work 24/7 shifts with a rotational weekly off-schedule. Why Join Fusion CX? Fusion CX offers a dynamic and rewarding work environment where you can make a real difference. We are committed to providing our employees with opportunities for growth and development. If you are searching for rewarding team leader operations jobs in Kolkata, join us. As an Operations Team Leader in Kolkata, you will be serving customers from a leading finance and investment company. Moreover, you will play a vital role in shaping our team s success and contributing to the organization s overall growth. So, apply now and join Fusion CX to embark on a rewarding career journey! Upload your CV/resume or any other relevant file. Max. file size: 64 MB. Fusion CX does not employ brokers or agencies for recruitment purposes and never requests payment of any kind from job applicants. All legitimate job openings can be accessed directly through our official careers page. Beware of fraudsters claiming to represent Fusion CX and always verify the authenticity of any recruitment communication. Team Leader Operations Finance Kolkata We use cookies to improve your experience on our website. By browsing this website, you agree to our use of cookies.
Posted 1 month ago
0.0 - 3.0 years
4 - 8 Lacs
Gurugram
Work from Office
An organization of young but experienced people with a clear mission and objectives, quality standards are an integral part of our business practices and we believe, that these quality standards contribute immensely in the overall performance of the organization. Every person has the right to know whether the product they are buying is genuine or not. We use truly secure and encrypted codes printed on the labels of the product which are impossible to replicate. With the help of secure mobile/web tools, the authenticity of the product can be checked KEY RESPONSIBILITIES Research, track, maintain and update leads. Make outgoing calls to develop new business. Contact prospects to qualify leads. Direct email marketing to key clients and prospects. Conduct customer research. Conduct client or market surveys to obtain information about potential leads. Participate in the preparation of proposals and/or sales presentations. Provide accurate and timely information to management. Develop a strong knowledge of the company s products and services in order to facilitate the sales process. SKILLS REQUIRED Excellent English communication (verbal and written). Experience with cold calling. Experience with research and maintaining databases. Proficient in MS Office including Word, Excel, and Outlook. Experience in using CRM. Strong project and time management skills. QUALIFICATION/EXPERIENCE REQUIRED Bachelor s degree in any field. Experience in sales or relevant field.
Posted 1 month ago
0.0 - 4.0 years
1 - 5 Lacs
Gurugram
Work from Office
An organization of young but experienced people with a clear mission and objectives, quality standards are an integral part of our business practices and we believe, that these quality standards contribute immensely in the overall performance of the organization. Every person has the right to know whether the product they are buying is genuine or not. We use truly secure and encrypted codes printed on the labels of the product which are impossible to replicate. With the help of secure mobile/web tools, the authenticity of the product can be checked KEY RESPONSIBILITIES Experimenting and tweaking email content as needed Setting up different workflows Segmenting email lists to optimize campaigns Optimizing email sign-ups and opt-ins Supporting digital marketing efforts Conducting email research to understand prevalent customer behaviour Analyze the previous campaigns to discover the areas of strength and weaknesses which could inform subsequent outputs Developing a well-written copy that is free from errors Maintaining a database of customers who have opted to receive correspondence Guaranteeing the design and layouts of emails are optimized, mobile, and user friendly Proofreading key messages in and out of email templates Sending graphics requests to designers Managing, Compiling & eliminating email lists Securing email databases for future campaigns Follow up on emails Placing product orders Creating digital ads Tracking and analyzing campaign results Aiding additional digital marketing efforts Gathering insights into the audience Conceptualizing marketing campaigns that speak directly to the main point of existing and potential clientele QUALIFICATION AND SKILLS REQUIRED A bachelor s degree in marketing management, Communication, Advertising, or a similar role Proven experience in n creating impactful and unique marketing campaigns Past database management experience, preferably in a similar role Familiarity with pertinent automation and performance evaluation software Excellent project management skills specific to marketing Outstanding copyediting and copywriting skills Ability to harness collaboration to produce a well-crafted content Drive, ingenuity, and gumption Willingness to work extended hours as the need arises Knowledge of digital marketing and IT Ability to multi-task EXPERIENCE REQUIRED Learn the ways to stay updated with trends. Work on real-time projects. The candidates should be able to work & coordinate with teams.
Posted 1 month ago
0.0 - 5.0 years
2 - 7 Lacs
Chennai
Work from Office
Our jobs aren t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience. No matter what position you are in, there are a few things that are critical to success - ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts - to get it right for our guests and our business each and every time. .
Posted 1 month ago
2.0 - 7.0 years
4 - 9 Lacs
Hyderabad
Work from Office
About the Job We are seeking a Full Stack Developer to play a role in the design, development and special projects for the client. The selected candidate will be responsible for ensuring all software solutions and enhancements are fully tested, debugged, and meet product quality standards while being delivered on time and on budget. Additionally, the role requires to perform a continuous review of technologies, industry standards, and industry-related developments, and make recommendations regarding the need for further research and associated changes. As Full Stack Developer, You Will Work alongside a team of developers building tools to improve business operations and the lives of our global workforce Work in a fast-paced agile software development environment Develop applications that are used by thousands of people daily Interact with product stakeholders to show off your work and gain feedback Love technology and finding creative solutions to challenging problems As Full Stack Developer, You Have Must have at least 2 years of Angular specific experience At least 1 year of software development experience and/or recent graduate with a great attitude Experience with user interface design, database structures and statistical analysis is a plus Strong knowledge of web technology stacks Experience with automated testing an asset Creative problem solving skills Ability to meet aggressive deadlines and handle multiple and complex projects Excellent communication skills ,
Posted 1 month ago
4.0 - 6.0 years
6 - 8 Lacs
Mumbai, New Delhi, Pune
Work from Office
The purpose of this role is to develop required software features, achieving timely delivery in compliance with the performance and quality standards of the company. Job Description: Total Experience: 4 to 6 years Job Requirements: Must Have: Minimum 4 years of experience Strong in front or back end of MERN stack (Mongo DB + Mongoose, Express, React, Node JS using Typescript and some knowledge of the other technologies in the stack Good Knowledge on React and Java Script (Solid Principles) Good hands-on experience in Express and Node JS Working Experience in MongoDb / Mongoose / SQL / NoSQL Experience in One or more CI / CD tools such as Git , Bitbucket , Jenkins, Docker or similar Experience in designing CI/CD pipelines with strong understanding of best practices. Good to have: Experience in Azure cloud. Experience in Mongo DB Tools like Babel, Webpack, Typescript, Jest, Lint, Helm to support building of Node applications. Familiarity with Kafka consumer/producer Experience in orchestration tools such as Airflow, Camunda Experience in GraphQL tools such as Apollo Graph or Wunder graph Experience in API gateways (Kong or equivalent), ABAC solutions (Symphonic or equivalent), CMS platforms (Strapi or equivalent). Job Responsibilities: Works independently with a broader overview on the project Participates in communications with partners and clients, when needed. Understands and follows the release processes in the company. Participates in requirements analysis, development, unit testing and documentation. Writes quality code to fit unique customer needs and configurations. Troubleshoots and debugs (with some guidance from senior team members if needed) Provides mentoring/guidance to junior Software Engineers Delivers training and participates in knowledge sharing. Achieves better understanding of the company platform and processes and suggests improvements. Location: DGS India - Bengaluru - Manyata N1 Block Brand: Merkle Time Type: Full time Contract Type: Permanent
Posted 1 month ago
4.0 - 10.0 years
6 - 12 Lacs
Mehsana
Work from Office
Senior Engineer - Paint Shop Location: Mehsana, IN Company: Ammann Group Department: Production & Manufacturing Career Level: Young Professionals Job reference: 1150 Ammann, a global leader in construction equipment with a rich heritage since 1869, offers a dynamic work environment for passionate individuals. As a subsidiary of Ammann BauAusr stung AG (ABA) since 2013, Ammann India leverages its Swiss heritage and expertise to empower the Indian construction industry. We are the largest and most trusted manufacturer of Road Construction Equipment in India , boasting a state-of-the-art manufacturing facility in Mehsana, Gujarat, and a robust network of 17 Sales & Service Offices nationwide. Why Ammann India? Innovation & Legacy: Be part of a company with a pioneering spirit and a commitment to shaping the future of construction. Growth & Opportunity: Join a rapidly growing organization with a strong workforce of over 1800 employees (including contract staff) and a turnover exceeding INR 900 crore. Supportive Environment: We believe in fostering a collaborative and rewarding work culture that empowers our employees to excel. Ready to build your career with a leader in construction? Visit our website ( www.ammann.com ) to explore exciting career opportunities. Join us in building a more sustainable future for Indias infrastructure. Responsible for paint shop production - Plan Vs Actuals, productivity, Safety, Quality and delivery. Responsible for handling Company Employees and Subcontractor Manpower to meet defined production targets. Responsible for painting cost, Optimisation of Paint Shop capacity and improvement in OEE. Coordination with Paint powder manufacturers on new product development and increased coverage of Paint powders Testing and Inspection of all incoming Paints and chemicals, especially development samples Coordination in cost saving activities - Standardization of consumption for paints and chemicals Extremely productive in a high volume and Challenging environment. Effective resource planning for optimizing man & machine utilization, reducing wastes for enhancing productivity and profitability Developing, managing and monitoring the performance of multi-skilled work force and conceptualizing need-based training programs for performing maintenance operations Addressing any field complaints related to paint quality and drive continuous improvement in process and people training to reduce the field complaints and meet the expectations of Indian and international customers. Responsible for implementing Quality systems documents. Handling Paint Project activities, wherever applicable. Has work experience in sheet metal and large jobs liquid painting and powder coating line Effective communicator with excellent analytical ability and organizational skills Implementing effective systems like Poka Yoke, FMEA, JIT, TPM & KAIZEN to reduce rejection levels and ensure conformance to pre-set quality standards. Qualification / Experience : Degree/Diploma in Paint Technology with 4-10 years Experience.
Posted 1 month ago
10.0 - 14.0 years
12 - 16 Lacs
Bengaluru
Work from Office
Role overview : Lead a high-performing support team to consistently deliver outstanding customer service, while developing team capability, driving operational excellence, and advancing strategic goals such as CSAT, NPS, First Contact Resolution, and self-service adoption. Act as a coach, strategist, and escalation point to ensure efficiency, quality, and a culture of ownership. What You Will Do Key Responsibilities : Build and manage a team of Support Associates, Consultants, and Senior Consultants to consistently exceed KPIs such as CSAT (85%+), FCR, and SLA adherence. Foster a culture of ownership, collaboration, and continuous improvement. Coach team members in communication, technical investigation, and support excellence. Identify recurring customer issues through data analysis and eliminate root causes through process, tooling, or knowledge improvements. Own and enhance knowledge strategy, ensuring accurate , timely , and customer-centric content to drive self-service effectiveness. Serve as a trusted escalation contact for high-priority issues, ensuring timely resolution and mitigation of customer impact. Represent the team in cross-functional meetings (Product, Engineering, Customer Solutions), using customer data to influence product and service decisions. Maintain full compliance with ISO9001-aligned quality standards, internal policies, and data governance, while enabling innovation and continuous improvement. Create a sustainable talent pipeline by identifying and developing emerging leaders within the team. What You Will Have Key Competencies required : Experience : 10 to 14 years Customer Focus : Resolves internal and external obstacles to excellent service; adapts quickly to feedback. Builds Effective Teams: Creates psychological safety and ownership across team; aligns team around shared goals. Manages Complexity: Breaks down high-volume and high-impact issues to solve root causes effectively. Plans & Aligns: Prioritizes work across people and time; eliminates bottlenecks. Communicates Effectively: Shares updates, insights, and expectations clearly; fosters open dialogue. Instills Trust : Models integrity, transparency, and high ethical standards in decision-making. What We Do For You Wellbeing focused Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral. Annual Leave 20 days of annual leave, plus public holidays Employee Assistance Programme Free advice, support, and confidential counselling available 24/7. Personal Growth We re committed to enabling your growth personally and professionally through development programmes. Life Insurance - 2x annual salary Personal Accident Insurance - providing cover in the event of serious injury/illness. Performance Bonus Our Group-wide bonus scheme enables you to reap the rewards of your success. OneAdvanced is one UKs largest providers of business software and services serving 20,000+ global customers with an annual turnover of 330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of work and, as you can see, our software underpins some of the UKs most critical sectors. We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people. To learn more about working at OneAdvanced please click here
Posted 1 month ago
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