Who we are: Accuris is a company long-known for accelerating innovation in engineering workflows and supporting the vibrancy of the engineering community. As of 2023 the company launched as a standalone company. Accuris was formerly known as S&P Global’s Engineering Solutions division. The Company is valued for its standards content and workflow solutions like Engineering Workbench, Goldfire, Haystack and Parts Management Solutions. Under its previous owners, including S&P Global, IHS and IHS Markit, Accuris has been an integral part of the engineering ecosystem for more than 60 years. About Company Statement: Accuris delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. We think differently, combining the knowledge and resources of an established company with the unapologetic boldness of a startup. https://accuristech.com/ Our mission: build an evolvable knowledge and data platform that enables STEM professionals to unlock and deliver innovation to the world’s most complex problems. Accuris provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Summary: A career path responsible for receiving and resolving phone and email inquiries from customers. Includes basic inquires associated with customer access and entitlement, general product questions, basic billing and invoicing, some order placement. Primarily, work is done from office. Responsible for escalating to Tier 2 customer care or other teams as necessary. General Job Duties: Resolve basic customer phone and email inquiries Gathers information and escalates to Tier 2 or other teams as necessary Utilize Customer Care and Accuris systems to open, manage and resolve inquiries Specific Job Duties: Works under general supervision within a team Requires limited independent decision making Follows clearly defined and practices Handles most basic internal/external queries across a range of products May have more detailed knowledge of one or more product disciplines Broad knowledge of internal customer facing processes Required Education: Completion of secondary/ high school or equivalent Required Experience: 1-2 years of customer care experience Other Skills: Experience in a support desk environment or an inbound/outbound high volume call center is an asset Demonstrated problem solving skills Organized and detail oriented, with the ability to multi-task in a fast paced environment Ability to communicate both in verbal and written form Experience with web navigation and proficient skills in Microsoft Office Previous experience using WebEx software and customer relationship management tools is and an asset Previous experience in a technical customer care environment preferred Physical Requirements: Ability to physically perform general office requirement. Must be able to perform essential responsibilities with or without reasonable accommodations. Show more Show less

Job Title: Technical Leadership Director Location: India (Bangalore) Reports To: Executive Director (US-based) About The Role We are looking for a Technical Leadership Director to support our India-based development team. This role blends people leadership, cross team collaboration, and technical strategy to align the team with business objectives while fostering career growth and innovation. The ideal candidate understands engineering workflows, agile methodologies, and team dynamics —ensuring developers are engaged, projects are progressing efficiently, and cross-functional collaboration is seamless. Key Responsibilities Engineering Excellence Drive technical leadership by prioritizing development efforts, optimizing team capacity, and collaboration with engineering leads and product teams, while maintaining a relentless commitment to meeting committed deadlines Ensure that technical decisions support long-term platform stability, reliability, and performance while fostering innovation Promote engineering ownership, accountability, and a culture of continuous improvement in a transparent and collaborative environment Steering career development by mentoring engineers, encouraging technical upskilling, and guiding them on emerging technologies, while collaborating with engineering managers to build high-performing teams Collaboration & Team Synergy Cultivate an environment that values innovation, continuous learning, and Agile best practices, empowering teams to experiment and improve together Foster a highly collaborative environment across teams in India and global locations, ensuring seamless communication and alignment. managing the relationships between intra/inter development teams and other development managers Strengthen team dynamics by promoting transparency, knowledge sharing, and cross-functional engagement Qualifications & Experience Ability to influence without authority and drive alignment across business and technical teams Experience in technical team leadership, Agile product ownership, or engineering management Understanding of software development processes, DevOps, CI/CD, and Agile methodologies Familiarity with development practices and technologies such as: AWS, Azure, Databricks, Spark, Snowflake, RDBMS, .Net and Java frameworks Strong stakeholder management, communication, and team enablement skills Familiarity with technical decision-making, sprint planning, and delivery execution Years of experience: 8 to 10 years of relevant experience Why Join Accuris? Play a key role in shaping team culture, technical excellence, and Agile delivery Work in a progressive, innovation-driven, and globally integrated environment Make a direct impact on engineering success, leadership alignment, and team collaboration Show more Show less

About the Job We are searching for a Human Resources Executive - Onboarding to collaborate with our internal Operations teams to handle strategic Human Resources related issues and concerns. We are looking for someone who can act as the main point person to initiate joining formalities for new hires. As a Human Resources Executive - Onboarding, You Will Assist new hire associates with the joining formalities Validate the documents submitted by new hires Initiate provisions Collaborate with the Global Service Desk team to create the network ID s Actively engage with associates through new hire orientation Build high energy workforce, confidence and trust among employees As a Human Resources Executive - Onboarding, You Have A post-secondary diploma or degree Be able to work as a team player and establish a cohesive support to the Recruitment function at large High level of empathy, responsiveness and relationship orientation Good email etiquette, mid-level expertise on usage of Microsoft Office Excellent communication skills, both verbal and written Strong interpersonal relations skills ,

About the Job The Subject Matter Expert (CSR2) plays a critical role within IntouchCX. The ideal candidate will provide front-line direction to our Customer Service Representatives, and ensure quality service is provided in every customer interaction. As Subject Matter Expert (CSR2), You Will Represent our client partners, and learn and maintain knowledge of client brand and philosophy, as well as promotions and processes Be advocates and role models for our CSRs Promote the professional and personal development of individual team members by administering call evaluation feedback, training needs, and career opportunity programs Perform other duties as assigned As Subject Matter Expert (CSR2), You Have High school diploma or equivalent (required) 2+ years experience in the call center and/or customer service industry Experience in coaching and mentoring Knowledge of call center systems, ACD/IVR and performance statistics Ability to work a variety of shifts, including days, evenings, and holidays Superior communication skills: Listening, verbal and written Skills in MS Office programs (Word, Excel and PowerPoint) Ability to type 30 WPM with accuracy Possess leadership qualities such as critical thinking and problem solving to aid in overcoming difficult situations Ability to build rapport with clients and interact with team members at various position levels Engaging and successful communicator, speaker, and facilitator Ability to develop employees through positive motivation Strong analytical, problem solving and decision-making skills Comfort with technology and frequent technological change Adaptable to change and innovation Act as a role model and exemplify behaviors in line with our cultural values Possess exceptional time management, organizational and prioritization skills to complete work in a timely manner ,

About the Job We are seeking a Full Stack Developer to play a role in the design, development and special projects for the client. The selected candidate will be responsible for ensuring all software solutions and enhancements are fully tested, debugged, and meet product quality standards while being delivered on time and on budget. Additionally, the role requires to perform a continuous review of technologies, industry standards, and industry-related developments, and make recommendations regarding the need for further research and associated changes. As Full Stack Developer, You Will Work alongside a team of developers building tools to improve business operations and the lives of our global workforce Work in a fast-paced agile software development environment Develop applications that are used by thousands of people daily Interact with product stakeholders to show off your work and gain feedback Love technology and finding creative solutions to challenging problems As Full Stack Developer, You Have Must have at least 2 years of Angular specific experience At least 1 year of software development experience and/or recent graduate with a great attitude Experience with user interface design, database structures and statistical analysis is a plus Strong knowledge of web technology stacks Experience with automated testing an asset Creative problem solving skills Ability to meet aggressive deadlines and handle multiple and complex projects Excellent communication skills ,

About the Job We are seeking a Communications Skills Trainer to conduct soft skills and language training for new hires based on the roadmaps defined. The ideal candidate will also carry out floor support interventions. As Communication Skills Trainer, You Will Deliver sessions for new hires, tenured employees, and cross-functional teams Support production associates on a real time basis Monitor voice and digital interactions live and provide timely responses that defuse customer dissatisfaction Work with associates in Academy Bay Evaluate customer and associate interactions on the stipulated Evaluation form and score the associates basis their performance on soft skills and resolution (If need be) Study top performers customer interactions and disseminate best practices across the account Collates WOW chats for future reference Provide timely feedback either to the associates or to their TLs emailing a copy to the participants and stakeholders Document feedback and evaluations on associate customer interactions Publish scores of the groups that the trainer is working with Conduct small group training sessions Conduct call listening and chat & email readout sessions for the associates Recommend remedial and refresher courses to be assigned basis associates performance on the floor Flag off EWS to the stakeholders if there are any Participate in weekly business reviews and provide inputs asked for Roll out knowledge checks once a month Prepare worksheets and other job-aids for associates reference Conduct Dsat analysis from the language and soft skills perspective Prepare and publish weekly report with effort and outcomes Maintain a repository of suggested responses mandatorily for review and dissipation Assess prospective candidates/employees on language proficiency As Communication Skills Trainer, You Have 1 to 3 years of relevant domain experience is compulsory Post-secondary degree & above is preferred Available to work in weekends Commitment to work in any site in Hyderabad Excellent facilitation skill Strong knowledge in English grammar Strong verbal and spoken proficiency in English Ability to handle a class of 20 to 50 Trainees Intermediate to Advanced level proficiency in Google Suite and Windows Operating System Typing speed of 35 WPM with a minimum of 95% accuracy A positive work ethic and commitment to the tasks assigned Adaptability to trends within the organization Compliancy to the organizational policies and standards Flexible availability during business exigencies ,

About the Job We re changing the way people think about customer care, and we need your help! We re searching for a Senior Team Lead to provide leadership to Customer Service Representatives and collaborate with Team Leaders on things like performance. training, development and employee recognition. This role is responsible for directing and managing operational activities and contributing to the campus s overall strategic direction. As Senior Team Lead, You Will Provide supervision to Customer Service Representatives (CSR) and Team Leads, ensuring proper training, support and customer service is delivered Promote professional and personal development of individual team members through performance evaluations, training needs, coaching and career opportunity programs Negotiate and mediate with customers or CSRs when required to resolve issues and meet expectations Learn and maintain extensive knowledge of client philosophy and service processes to ensure quality customer service Interview, select, train and facilitate onboarding for new team members Perform data analysis and manage performance Authorize and coordinate changes in staffing schedules Support business development initiatives As Senior Team Lead, You Have High school diploma or equivalent (required) Some post-secondary education or completion of a post-secondary degree with a major in Business (asset) A background in client relationship management (asset) 2-3 years of experience in the contact center industry, with at least 2 years in a Team Lead/Supervisory role Customer service experience in a high call volume contact center environment (preferred) Experience maintaining and developing operational statistics, financial management information and results reporting Excellent verbal and written communication skills Strong leadership, analytical, problem solving and decision making skills The ability to work in and adapt to a fast-paced, dynamic, always changing environment The ability to organize and follow-up on multiple tasks with accuracy and timeliness The capability to perform intermediate mathematical functions The ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds The ability to influence and motivate employees to attain program goals The ability to work a variety of shifts including days, afternoons, evenings and holidays ,

As the Service Desk Team Lead in Remote Support, you will be responsible for overseeing a team of remote support analysts, ensuring the delivery of high-quality technical support to end-users. Your role involves leading and coordinating the team, managing escalations, optimizing remote support processes, fostering a collaborative and efficient work environment and encouraging productivity and innovation. As Service Desk Team Lead, You Will Lead, mentor, and motivate a team of remote support analysts Conduct regular one-on-one and team meetings to ensure effective communication and address team needs Manage SLAs for responsiveness, completeness of solutions provided, and user satisfaction. Overview incidents based on its priorities and channelized to obtain an effective resolution within prescribed SLA Produce and collect impeccable operational data in no time Provide leadership to ensure the team has the tools, training, and mentorship required to succeed. Also, could lead, train and mentor team members, both from a technical and non-technical perspective Monitor team performance and individual analyst metrics Provide constructive feedback and implement performance improvement plans as necessary Monitor metrics (e.g. KPI, SLA, etc) to evaluate and improve performance Continuously evaluate and optimize remote support processes for efficiency and effectiveness Implement best practices to enhance the overall quality of support services Overview and take ownership of any notification Produce and maintain technology process documentation Up scale the internal IT parameters (CMDB, Service Catalog etc) Establish and optimize schedules to keep staff coverage and service in line with forecasted demands Monitor agent calls, analyze performance and provide valuable feedback as we'll as chart out plans for improvement in quality & service standards Act as an effective escalation point and overview all issues, requests coming from/to Global Service Desk, ensuring that requests / ticket journey is followe'd as per agreed SLA Create reports on advanced excel, slides and necessary IT operational documents (SOPs, TSBs etc) Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for end users As Service Desk Team Lead, You Have Must be a fulltime technical graduate Must have at least 7 + years of experience in IT operations at least 2 years as a TL or Supervisor Experience in knowledge management content development (create, edit, validate and manage knowledge articles) or technical writing Remote support experience necessary Must be familiar with problem, defect and incident management Must have experience in working on ticketing system tools like Jira, Service Now or Remedy Familiarity with IT service management (ITSM) processes and tools Relevant certifications (e.g., CompTIA A+, Network+, ITIL) are a plus ITIL knowledge of V3 or V4. Especially on Service Desk, Incident, Problem, and Change Management Hands-on work experience with the following: Windows Operating systems Active Directory Office 365 user administration G Suite user administration User account creation for Active Directory, Exchange Mailboxes, Distribution lists VPN and VDI Ability to work we'll in a dynamic environment and multi-task (short delivery timescales; an evolutionary business environment with changing requirements and priorities; interaction with business users and other technology teams etc) Must demonstrate a strong analytical and problem-solving skill Must be self-motivated, with strong ability to work both independently and with teams and managers as appropriate Must have experience performing root cause analysis and collaborating with technical teams of diverse IT related skill sets High levels of productivity and effectiveness Effective verbal and written communicator, able to adapt delivery style and language to suit the audience Able to win respect by working with people at all levels across IT and within the business Strong presentation skills including formal and informal presentation of work and assessments to critical audiences Must have keen attention to detail Flexible to work in shifts and extended hours ,

About the Job The Service Desk Manager (SDM) plays a critical role in the IntouchCX Global Service Desk team and will oversee the day-to-day activities of service-desk operations, ensuring users and business teams receive the support they require. The role is a combination of general management, service operations, and special projects. The Service Desk Manager will wear many hats - in addition to managing a potentially large team of support agents, they will also monitor operations to make sure issues and service requests are addressed on time, and ensure the staff are meeting and exceeding expectations in regards to performance, defined metrics/benchmarks, and ensure that standards and processes are followed to provide effective customer service and meet requirements. They would also serve as the service-desk liaison to major business-impacting initiatives. As Global Service Desk Manager, You Will Manage the day-to-day operations of a 24/7 Global Service Desk with teams working across multiple geographical locations, providing phone, email, and live chat support in line with the agreed Service Level Agreements. Demonstrate a strong understanding of process, delivery, and operations management to ensure efficient and effective execution of operations. Provide and manage service delivery best practices, managing tickets, chats, escalations, and client expectations. Monitor metrics to ensure continual improvement on all processes, as well as to identify problem trends to reduce future service incidents. Oversee team schedules and resource capacity for each shift to ensure balancing to prevent burnout. Develop SLAs and OLAs to set expectations and measure the performance of the Global Service Desk team. Serve as an escalation point for incident resolution, providing conflict resolution to drive project quality. Owner of key measurements and service levels for Global Service Desk services. Responsible for ensuring all KPIs and metrics are measured and adhered to. Provide data and reporting of KPIs and trends to the IT department and others in ad-hoc, weekly, monthly, and as needed. Deep dive into processes to identify gaps and develop strategies for improvement. Responsible for mentoring and coaching the Global Service Desk leads and teams with their career plans. Focus on delivery and can direct their team to deliver Service Level Agreements that enable the business to meet its objectives. Conduct regular check-ins with all direct reports to monitor performance, track progress on the completion of work duties, and discuss successes and challenges. Conduct annual performance evaluations for all direct reports. Regularly connect with leadership and management to review Global Service Desk performance and ongoing issues. Maintain a close working relationship with internal and external stakeholders to meet Service Level Agreements. Responsible for supervising the team, managing team conflicts, and demonstrating quick decision-making capabilities to maintain sound team health. Review the teams performance regularly and provide necessary feedback and guidance for improvements. Plan, coordinate, and manage ad-hoc projects for the GSD team as needed. Act as a liaison between GSD and other IT and support departments. As Global Service Desk Manager, You Need Full-time Technical Graduate or relevant post-secondary degree preferred. Must have 12+ years of experience in IT service management. 5+ years of relevant experience in managing IT Help Desk Operations or Technical Service Desk. Understand processes, delivery, and operations management. 7 + years of experience working in the Service Desk under various roles. Subject matter expert in ITIL V3 or V4 service management with a proven background in various technical disciplines and technologies. ITIL certification is desired. Additional technical certifications are an asset. Must have good logical probing, understanding, and troubleshooting skills. Must have exceptional written and oral communication skills. Technical awareness with hands-on knowledge and experience on various technologies. Positive attitude towards solving customer problems. Ability to accurately prioritize tasks and accomplish them in a timely fashion. Ability to review various processes and procedures to keep them up to date at regular intervals. Self-motivated and able to work in a fast-paced environment with the ability to think and act independently. Strong analytical and problem-solving skills. Strong relationship-building skills, can network and work well with remote stakeholders. Excellent reporting and presentation skills. Superior attention to detail with an eye for accuracy. ,

About the Job We are looking for an experienced Critical Incident and Problem Manager to join our IT Infrastructure team. This role is critical in ensuring the high availability and stability of our systems by driving the resolution of major incidents and leading root cause analysis for recurring issues. The ideal candidate will be a proactive problem solver, skilled in cross-functional coordination, and comfortable navigating complex technical environments. As Critical Incident and Problem Manager, You Will Drive all major incidents to resolution as quickly as possible. Provide coordination across all support teams to ensure the timely resolution of incidents. Provide timely, regular, and comprehensive updates to key stakeholders. Review incidents to ensure that they are documented correctly in the Incident report as per the Incident Management process. Participate in regular incident meetings to review open incidents and drive timely closure. Perform post-incident review for major incidents to capture lessons learned and ensure closure of improvement plans. Create an incident report for key stakeholders containing an executive summary and the incident timeline. Track and report all critical incident management-related KPIs. Run root cause analysis meetings to identify issues, lessons learnt, and preventive actions. Work with various support teams to drive problem tickets to closure. Track follow-up actions, ensuring timely closure of problem tickets. Perform analysis to identify and register problem tickets. Gatekeeper of all known errors. Track and report all problem management-related KPIs. As a Critical Incident and Problem Manager, You Need Bachelor s degree in Business, Computer Science, or related discipline required or equivalent work experience. 5 to 7 years managing complex IT initiatives in a global enterprise environment. Experience in technical incident and problem management in a highly dynamic global organization. Experience in Infrastructure (Storage, Network, Windows, Linux, etc), information security, and/or web/application/middleware services. A good understanding of business processing operations (BPO) is a plus. Strong communication skills and able to articulate complex matters in a concise manner to non-technical audiences. Good interpersonal skills with the ability to manage different internal teams well. Strong analytical skills and able to deal with complex technical and process subject matters. Self-motivated and able to work independently. ITIL certification is required. ,

About the Job The Senior Manager, Global Service Desk is responsible for overseeing the strategic and operational delivery of IT support services, ensuring alignment with business objectives, customer satisfaction, and operational excellence. This leadership role drives continuous improvement, enhances service performance, and ensures compliance with ITIL best practices and organizational standards. The GSD Senior Manager will take on a pivotal leadership role, overseeing a potentially large team of support agents while ensuring the seamless operation of the service desk, making sure issues and service requests are addressed on time, and ensure the staff are meeting and exceeding expectations in regards to performance, defined metrics/benchmarks, and ensure that standards and processes are followed to provide effective customer service and meet requirements. They would also serve as the service-desk liaison to major business-impacting initiatives. As Senior Manager, Global Service Desk, You Will Lead and manage the day-to-day operations of a 24/7 Global Service Desk with teams working across multiple geographical locations, providing phone, email, and live chat support in line with the agreed Service Level Agreements. Demonstrate in-depth expertise in process, delivery, and operations management to ensure efficient and effective execution of operations. Provide and manage service delivery best practices, managing tickets, chats, escalations, and client expectations. Monitor metrics to ensure continual improvement on all processes, as well as to identify problem trends to reduce future service incidents. Oversee team schedules and resource capacity for each shift to ensure balancing to prevent burnout. Develop SLAs and OLAs to set expectations and measure the performance of the Global Service Desk team. Serve as an escalation point for incident resolution, providing conflict resolution to drive project quality. Own and monitor key measurements and service levels for Global Service Desk services. Responsible for ensuring all KPIs and metrics are measured and adhered to. Provide data and reporting of KPIs and trends to the IT department and others in ad-hoc, weekly, monthly, and as needed. Deep dive into processes to identify gaps and develop strategies for improvement. Responsible for mentoring and coaching the Global Service Desk leads and teams with their career plans. Focus on delivery and can direct their team to deliver Service Level Agreements that enable the business to meet its objectives. Conduct regular check-ins with all direct reports to monitor performance, track progress on the completion of work duties, and discuss successes and challenges. Conduct annual performance evaluations for all direct reports. Regularly connect with leadership and management to review Global Service Desk performance and ongoing issues. Maintain a close working relationship with internal and external stakeholders to meet Service Level Agreements. Supervise the team, manage team conflicts, and demonstrate quick decision-making capabilities to maintain sound team health. Review the teams performance regularly and provide necessary feedback and guidance for improvements. Plan, coordinate, and manage ad-hoc projects for the GSD team as needed. Serve as a key liaison between GSD and other IT and support departments. As Senior Manager, Global Service Desk, You Need Full-time Technical Graduate or relevant post-secondary degree preferred. 5+ years of experience in IT service management. 7+ years of relevant experience in managing IT Help Desk Operations or Technical Service Desk. Understand processes, delivery, and operations management. 10+ years of experience working in the Service Desk under various roles. Subject matter expert in ITIL V3 or V4 service management with a proven background in various technical disciplines and technologies. ITIL certification is desired. Additional technical certifications are an asset. Must have good logical probing, understanding, and troubleshooting skills. Must have exceptional written and oral communication skills. Technical proficiency with hands-on experience in a wide range of technologies that support and impact the Global Service Desk (GSD) operations. Positive attitude towards solving customer problems. Ability to accurately prioritize tasks and accomplish them in a timely fashion. Ability to review various processes and procedures to keep them up to date at regular intervals. Self-motivated and able to work in a fast-paced environment with the ability to think and act independently. Strong analytical and problem-solving skills. Strong relationship-building skills, can network and work well with remote stakeholders. Excellent reporting and presentation skills. Must have an eye for details and fine print. ,

About us: Accuris, a company long-known for accelerating innovation in engineering workflows and supporting the vibrancy of the engineering community, launched in May 2023 as a standalone company. Accuris was formerly known as S&P Global’s Engineering Solutions division. The Company is valued for its standards content and workflow solutions like Engineering Workbench, Goldfire, Haystack and Parts Management Solutions. Under its previous owners, including S&P Global, IHS and IHS Markit, Accuris has been an integral part of the engineering ecosystem for more than 60 years. Collection Specialist Accuris is a leading engineering data and technology company that delivers next -generation holistic workflow solutions to empower engineering and technical professionals to identify, design, build, and accelerate innovation. For more than 60 years, leading R&D and engineering-intensive organizations have relied on us to achieve on-time, on-budget delivery of complex projects and new products. We deliver an unparalleled combination of technical content and Artificial Intelligence (AI) technologies to surface answers from the vast universe of technical knowledge, both inside and outside the organization. In a single interface, we connect the dots between information scattered across many different sources, allowing technical professionals to make better, more informed decisions faster. Who we are: Accuris is a company long-known for accelerating innovation in engineering workflows and supporting the vibrancy of the engineering community. As of 2023 the company launched as a standalone company. Accuris was formerly known as S&P Global’s Engineering Solutions division. The Company is valued for its standards content and workflow solutions like Engineering Workbench, Goldfire, Haystack and Parts Management Solutions. Under its previous owners, including S&P Global, IHS and IHS Markit, Accuris has been an integral part of the engineering ecosystem for more than 60 years. About Company Statement: Accuris delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. We think differently, combining the knowledge and resources of an established company with the unapologetic boldness of a startup. https://accuristech.com/ Our mission: build an evolvable knowledge and data platform that enables STEM professionals to unlock and deliver innovation to the world’s most complex problems. Accuris provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Summary This position is responsible for ensuring delinquent accounts are resolved thus improving overall accounts receivable delinquency rates, reducing bad debt and improving cash flow. Employee will accomplish this by contacting customers for collection of past due invoices, reviewing and reconciling customer accounts. Employee will also work with peer organizations such as Order Management, Sales and Customer Service to help facilitate timely resolution of customer billing claims that may negatively impact accounts receivable. Responsibilities Responsible for the collection, management, and resolution of outstanding invoices from past due accounts Interfaces with customer service, cash receipting and sales management in resolving customer queries which prevent/ delay settlement Accountable for all customer disputes and owning these through resolution Developing excellent business relationships though the organization to resolve collection impacting issues, further ensuring that each department understands its role in delivering best practice debt collection Ensuring accurate, timely forecasting and reporting of collections made, collections expected and current debt position to meet management and business objectives To ensure that all activities undertaken are completed in line with our internal controls and published processes Undertake account reconciliations as required Respond promptly and completely to both customer and internal enquiries Undertaking any other duties which may be requested by the Line Manager, for which training and/or explanation had been provided and understood Escalation of debt issues to line manager Requirements 2-3 years Collection experience with large national and/or global corporations Excellent communication skills, both written and verbal Ability to communicate courteously and proactively with all levels within the company The ability to work in a team and individually Good analytical attention to detail with minimal errors Hands on mentality, self-driven and able to act efficiently Good time management and organizational skills High level of literacy and numeracy Ability to adhere to deadlines SAP experience or equivalent ERP Language skills are a bonus Excel- basic knowledge required About Company Statement: Accuris delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. We think differently, combining the knowledge and resources of an established company with the unapologetic boldness of a startup. (https://www.spglobal.com/engineering/en/index.html) Our mission: build an evolvable knowledge and data platform that enables STEM professionals to unlock and deliver innovation to the world’s most complex problems. Accuris provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Show more Show less

About the Job We re changing the way people think about customer service, and we need your help! We re looking for a Quality Assurance Team Lead to be responsible for recording, reviewing and evaluating production objectives and performance standards. Working with the Quality Team, this role involves ensuring we are in accordance with both our internal and client-partner metric goals, as well as identifying areas of opportunity, developing solution plans and coaching team members. As Quality Assurance Team Lead, You Will Manage administrative and reporting tasks associated with quality metrics Assist in providing actionable insights to our Operations Team and client-partners Partner with other support departments to achieve metric goals Assist in reviewing and maintaining calibration scores among the QA Team Maintain and develop pertinent operational statistics, financial management information and results reporting Support and contribute to Business Development initiatives Research escalated issues to deliver coaching opportunities Report scripting problems or questions from callers to appropriate departments Distribute client-partner and company related correspondence Perform other duties as assigned As Quality Assurance Team Lead, You Have A post-secondary degree or certificate, preferably in Business Management (a combination of education and work experience will also be considered) At least 1-2 years of Quality Assurance experience At least one year of experience in a leadership, supervisory or coaching role Intermediate knowledge of MS Excel, MS Word and MS Office (required) The ability to type 30 WPM with accuracy Strong verbal and written communication skills, including good spelling and grammar skills The ability to work under time constraints and meet deadlines The ability to work in a fast-paced, hectic and always changing environment Excellent leadership, analytical and problem solving skills The ability to solve problems and offer suggestions in a positive, developmental manner The ability to make fair and consistent judgments and decisions The ability to listen attentively use call information to analyze and score calls to ensure compliance with performance metrics The ability to handle multiple tasks, details, and interruptions, including organizational and time management skills Effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds ,