Quality Specialist Service Desk IT Service Delivery Audits

2 - 5 years

0 Lacs

Posted:1 day ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Responsibilities:

  • qualityaudits

  • Service QualityPlan

  • Table F performance

  • root cause analysis

  • QMS

  • Transaction Monitoring

  • Conduct random audits of TM processes to ensure sampling adherence and % audit compliance.

  • Drive quality-related projects from identification to closure.

  • Proactively identify and mitigate operational risks.

  • qualitystandards and requirements

  • Manage reporting and data analysis on process performance.

Requirements:

  • Service Deskdomain

  • ServiceNow

  • Lean Six Sigma Yellow Belt

  • Strong analytical, problem-solving, and communication skills.

  • Experience in quality auditing, metrics tracking, and process improvement.

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