Quality Audit - SP IAssess Consultants LLP

3.0 - 7.0 years

0 Lacs

punjab

On-site

You are a Quality Auditor with over 3 years of experience in the service industry (KPO/BPO), responsible for supporting audit and process improvement activities. Your role includes conducting quality audits, preparing reports, performing root cause analysis (RCA), and suggesting process enhancements to elevate service quality. You are expected to possess strong analytical and communication skills, along with the ability to thrive in a fast-paced work environment. Key Responsibilities: - Conduct quality audits and prepare detailed reports - Perform root cause analysis (RCA) to identify underlying issues - Recommend and implement process improvements in service operations - Utilize excellent c...

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Salesforce CRM Delivery Manager CAPGEMINI TECHNOLOGY SERVICES INDIA LIMITED

9.0 - 14.0 years

0 - 0 Lacs

bangalore, mumbai city

On-site

Job Description Salesforce CRM Service Delivery Manager (SDM) Manage RUN engagements by applying ITIL best practices and ensuring client satisfaction through effective SLA management. Lead and support multi-org/global Salesforce implementations across Sales, Service, and Health Clouds. Oversee Knowledge Management processes essential for RUN operations. Ensure proactive monitoring and high availability of Salesforce applications. Deliver all RUN scope activities including Incident, Problem, Environment, and Change Management. Drive quality KPIs through corrective and preventive actions, leveraging RCA/FMA processes for resolution. Track and report weekly/monthly SLA performance. Lead and man...

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Quality Specialist Service Desk IT Service Delivery Audits WHITE HORSE MANPOWER CONSULTANCY (P) LTD

2.0 - 5.0 years

0 - 0 Lacs

bangalore, noida, pune

On-site

Job Description: We are looking for an experienced Quality Specialist Service Desk to monitor, assess, and improve service delivery quality through audits , data analysis, and process improvement initiatives. The ideal candidate will have hands-on experience in Service Desk operations , ServiceNow , and Lean Six Sigma methodologies. Responsibilities: Perform quality audits on tickets and calls, ensuring sample size requirements are met. Ensure service delivery quality for assigned areas as per the Service Quality Plan . Track and report process metrics, including monthly Table F performance . Conduct root cause analysis for process failures and implement corrective/preventive actions. Verify...

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Production Executive DIRAA HR SERVICES

0.0 - 4.0 years

0 - 0 Lacs

coimbatore

On-site

Key Responsibilities: Develop, implement, and maintain efficient manufacturing processes and workflows. Analyze production data to identify and resolve bottlenecks or inefficiencies. Ensure machinery and equipment are operating at optimal levels; coordinate with maintenance for preventive and corrective actions. Collaborate with the design and R&D teams to ensure manufacturability of new products. Prepare and maintain production documentation including process sheets, work instructions, and reports. Implement lean manufacturing and continuous improvement initiatives (e.g., Kaizen, 5S, Six Sigma). Monitor production KPIs (e.g., yield, downtime, cycle time) and recommend improvements. Troubles...

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Quality Engineer Linit Exports

2.0 - 3.0 years

3 - 4 Lacs

nashik

Work from Office

*Conduct comprehensive quality assessments & inspections. *Ensure compliance with industry standards & customer specifications. *Perform root cause analysis of defects & non-conformities. *Conduct supplier audits and work collaboratively with vendors Required Candidate profile Strong problem-solving skills and attention to detail. Effective communication skills for collaboration with cross-functional teams. Experience with quality management systems

Posted Date not available

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