Quality Manager

Work Level

Core

Leadership

Role

Industry Type

Function

Key Skills

Education

Note: This is a requirement for one of the Workassist Hiring Partner.

Key Responsibilities:

1. To ensure that the services provided by the department meet and exceed the defined quality and productivity standards while ensuring delivery on the service promise to the customer.
2. Take ownership for the department’s performance and ensure compliance with the quality objectives of the business.
3. Work collaboratively, negotiate and engage with key stakeholders to facilitate delivery and compliance with the Quality strategy.
4. Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance and to improve processes, products, services, customer experience and the culture of the department.
5. Achieve quality assurance objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; determining system improvements; implementing change.
6. Maintain and improve customer interaction quality; investigating customer complaints; collaborating with other

Company Description

Workassist is an online recruitment and employment solution platform based in Lucknow, India. We provide relevant profiles to employers and connect job seekers with the best opportunities across various industries. With a network of over 10,000+ recruiters, we help employers recruit talented individuals from sectors such as Banking & Finance, Consulting, Sales & Marketing, HR, IT, Operations, and Legal.

We have adapted to the new normal and strive to provide a seamless job search experience for job seekers worldwide. Our goal is to enhance the job seeking experience by leveraging technology and matching job seekers with the right employers.

For a seamless job search experience, visit our website: https://bit.ly/3QBfBU2

(Note: There are many more opportunities apart from this on the portal. Depending on the skills, you can apply for them as well).

So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!