Work from Office
Full Time
The position is responsible for implementing quality assurance processes that meet the company s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level.
2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major 3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR
Coaches managers on adopting the Total Quality Management leadership style.
Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
Ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences.
Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
Marriott
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