Quality Manager - QMS

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition

Leads Quality Management System (QMS) Environmental Management System(EMS) & Occupational Health & Safety Management System (OHSMS)

Key Responsibilities

• Ensuring IMS compliance with Caterpillar standards and customer requirements.
• Responsible for developing and implementing Integrated Management systems & processes, auditing, and training to maintain a culture of excellence.
• Implementing quality assurance strategies, processes, guidelines and control plans which assure quality and reliability of manufactured products.
• Implementing corrective actions and preventive measures to achieve quality targets.
• Addressing trends with internal and external non-conformance.
• Continuous Improvement: Identify opportunities for improvements, implement changes, and monitor results.
• Documentation and Record-Keeping: Maintain accurate and up-to-date IMS records, including certificates and audit documents.

Degree Requirement

Degree or equivalent experience desired

Skill Descriptors

Quality Management System (QMS): Knowledge of Quality Management System's (QMS) functions, features, and capabilities; ability to design, implement, test, and maintain Quality Management Systems to consistently meet customer requirements and regulatory compliances.

Level Basic Understanding:

• Explains the main features, functions, and capabilities of QMS.
• Lists the major market players/vendors of QMS.
• Outlines the benefits of using automated and manual QMS.
• Understands the role of QMS in implementing a formalized system for documenting manufacturing processes and procedures to meet customer requirements and regulatory compliances.

Performance Management: Knowledge of successful performance management techniques; ability to apply organization's performance management system, practices, and tools to developing and improving individual, team, and organizational performance.

Level Basic Understanding:

• Demonstrates an understanding of performance management concepts.
• Describes organization's performance management process.
• Explains organization's core performance factors and ratings.
• Participates in own performance review or performance checkpoint session.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Level Basic Understanding:

• Explains the value of a disciplined approach to problem solving.
• Describes problem reporting and escalation practices.
• Utilizes accepted procedures for problem analysis and resolution.
• Identifies key aspects of problem-solving techniques used in own area.

Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.

Level Basic Understanding:

• Explains the importance of accuracy in own function or unit.
• Identifies tasks or outputs that require accuracy and detail-level attention.
• Identifies the procedures for making sure that results are mistake-free.
• Describes consequences of errors within own unit or function.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Level Basic Understanding:

• Explains characteristics and steps in an effective decision-making process.
• Identifies issues and communicates with others when a decision needs to be made.
• Names decision makers in own environment and cites examples of past decisions.
• Describes types of decisions incumbent may and may not make in own job or function.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Level Basic Understanding:

• Describes non-verbal behaviors that influence the interpretation of the message.
• Cites examples of effective and ineffective communications.
• Explains the importance of effective business communication.
• Speaks/writes using correct language, mechanics, and gestures.

Lean Manufacturing: Knowledge of the philosophy, principles and implementation approaches of lean manufacturing; ability to integrate and implement lean manufacturing philosophy into existing production and management processes.

Level Basic Understanding:

• Cites examples of benefits and risks associated with implementing lean principles.
• Describes basic tools for observing existing processes and identifying waste.
• Cites industry or company examples of successful and unsuccessful lean implementations.
• Identifies key lean principles and highlights of the lean manufacturing process.

Planning and Organizing: Knowledge of the process of planning and arranging tasks and resources; ability to plan and organize both time and resources to get things completed while structuring and maintaining work in a systematic and highly methodical way.

Level Basic Understanding:

• Seeks help to modify priorities as new information surfaces or conditions change.
• Demonstrates the ability to estimate the time and resources required to complete tasks.
• Identifies own key assignments, schedules, and process steps.
• Applies the concept of 'critical path' in order to complete work in a timely manner and keep larger task on track.

Requirements

• Education: Bachelor's degree in Mechanical Engineering or equivalent.
• Experience: Minimum 6 years of experience in Integrated management systems.
• Certified internal auditor of QMS, EMS & OHSMS.

Skills: Leadership, communication, problem-solving, and analytical skills.

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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