Quality manager and Management Representative

Quality Manager

Key Responsibilities

• Quality Management System (QMS):

• Serve as the Management Representative (MR) for IATF 16949 and ISO 9001.
• Plan, implement, and monitor QMS compliance across the organization.
• Coordinate internal and external audits, including certification, surveillance, and customer audits.
• Ensure timely closure of non-conformities and implementation of corrective/preventive actions (CAPA).
• Liaise with certification bodies and manage audit schedules, documentation, and readiness.

• Product Quality Assurance:

• Develop and implement quality control procedures to ensure that all rubber components meet or exceed customer and industry standards for quality, safety, and performance.
• Conduct root cause analysis and resolve quality issues through structured problem-solving methods (e.g., 8D, 5-Why, Fishbone).
• Oversee incoming material inspection, in-process controls, and final product verification.

• Supplier Quality Management:

• Audit and evaluate suppliers to ensure adherence to company quality requirements.
• Collaborate with suppliers to resolve quality concerns and drive continuous improvement initiatives.

• Cross-functional Collaboration:

• Work closely with production, design, and R&D teams to integrate quality standards into product development and manufacturing processes.
• Provide training and mentorship to production staff on quality tools, procedures, and documentation requirements.

• Data Management & Improvement:

• Monitor and analyze quality KPIs such as rejection rates, customer complaints, and yield.
• Maintain accurate quality documentation, including inspection reports, SOPs, FMEAs, control plans, and PPAP submissions.
• Drive continuous improvement projects using tools like SPC, FMEA, DOE, and Six Sigma methodologies.

• Customer Focus:

• Establish strong relationships with customers to understand and meet their quality expectations.

• Manage customer complaints and lead resolution activities to ensure customer satisfaction.

Requirements

• Educational Qualification:

• Bachelor's degree in Mechanical Engineering, Rubber Technology, or Chemical Engineering.

• Experience:

• Minimum 5 years of experience

   in quality assurance/control in 

  rubber component manufacturing

  .
• Proven experience as a 

  Management Representative (MR)

   for IATF 16949 and ISO 9001 audits.

• Skills & Competencies:

• Deep understanding of QMS standards

  , core tools (APQP, PPAP, MSA, SPC, FMEA), and statistical analysis.
• Strong leadership, analytical thinking, and problem-solving capabilities.
• Proficient in 

  Microsoft Office

  , ERP/QMS systems, and quality-related software.
• Excellent communication and interpersonal skills for cross-functional and customer-facing interactions.
• Ability to manage multiple projects and priorities in a fast-paced environment.