Quality Executive (QMS)

About Us
We are an innovation-led material experience company transforming the way architecture, design, and construction professionals engage with building materials. We blend physical sample environments with digital workflows to enable intelligent material sourcing, inventory control, and product visibility.

Role Overview
We are seeking a Quality Management Systems (QMS) Executive with 4–5 years of relevant experience in driving SOP development, process documentation, quality control, user testing, and MIS tracking. The ideal candidate will have a strong background in operational systems and quality assurance, and will work closely with teams across warehouse, digital operations, vendor coordination, and customer experience.

Key Responsibilities

• Design, document, and implement Standard Operating Procedures (SOPs) across operations, inventory, quality control, and logistics
• Conduct process audits and coordinate cross-functional alignment on quality standards
• Plan and execute user testing for physical space experiences, digital interfaces, and process interventions to ensure functionality and ease of use
• Collect feedback from stakeholders (internal teams, clients, vendors) to iterate and improve SOPs and workflows
• Define and track KPIs for quality, accuracy, and service consistency
• Maintain daily/weekly/monthly MIS reports and dashboards to monitor compliance and improvements
• Support implementation of corrective/preventive action plans for identified issues or deviations
• Conduct internal training on process adherence and testing protocols

Requirements

• Graduate in Engineering, Operations, Industrial Management or related field
• 4–5 years of experience in QMS, SOP creation, and process control, preferably in inventory-heavy or customer-facing operations
• Experience in user testing—physical or digital—for identifying friction points and validating process changes
• Strong documentation skills and understanding of ISO/Lean/Kaizen or similar frameworks
• Hands-on with spreadsheets, dashboards, and data-driven decision-making
• Strong collaboration and communication skills

Nice To Have

• Prior experience with ERP platforms such as Odoo or SAP
• Understanding of user-centered testing methodology for interfaces, service flows, or showroom experiences
• Knowledge of construction or architectural materials life cycle
• Familiarity with audit and training tools

Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Education:

• Bachelor's (Required)

Experience:

• QMS, SOP creation and process control: 4 years (Preferred)
• Quality assurance: 4 years (Preferred)

Language:

• English (Required)

Work Location: In person