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Quality Analyst / Quality Coach - Call Monitoring- Navi Mumbai

2 - 7 years

3 - 6 Lacs

mumbai navi mumbai mumbai (all areas)

Posted:1 day ago| Platform: Naukri logo

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Skills Required

quality analyst call monitoring call quality call audit bpo call compliance quality monitoring sales feedback quality analysis call calibration quality check international process international voice call center international bpo international calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hiring: Quality Analyst / Quality Coach Call Monitoring & Training

Location:

Role Overview:

Key Responsibilities:

  • Monitor and evaluate counselors’ calls on quality parameters
  • Provide feedback and coaching to improve performance
  • Conduct call calibration and product refresher sessions
  • Prepare quality reports and share improvement insights
  • Ensure compliance with sales scripts and processes

Requirements:

  • Graduate in any discipline
  • 2–5 years of QA/training experience in a call center or sales environment
  • Strong communication, analytical, and coaching skills

Perks & Benefits:

Interested candidates can share their profiles at:

Address:

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