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Quality Analyst :- Malayalam and Kannada

Quality Analyst :- Malayalam and Kannada

Hexaware Technologies

2 - 7 years

3 - 4 Lacs

Chennai

Posted:3 months ago| Platform:

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Skills Required

Quality Audit BPO Malayalam Kannada Call Audit Root Cause Analysis QC Tools Pareto Analysis Aht Call Monitoring Call Quality Feedback Call Calibration Quality Tools CSAT

Work Mode

Work from Office

Job Type

Full Time

Job Description

Immediate Opening _ Quality Analyst Telecom Inbound process _ Chennai Experience of min 2 to 7 years in BPO. Should know - Malayalam and Kannada Should have been as a Quality analyst for at least 1 year in similar role. Telecom customer service background is preferred. Implementing Quality Monitoring Standards & Monitoring ID Providing active feedback to agents through Call/ID & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time. Telecom Domain Experience - Added advantage. Hands on experience in 7QC tools, RCA Good Communication Mandate Should be flexible to work in 24/7 rotational shift Graduation Mandate (Any Stream) Note: "Interested candidate can drop your resume to the below mentioned Email id or WhatsApp Number. Email - Bhawnas1@hexaware.com Contact - 626035125 Bhawna Regards Bhawna

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Hexaware Technologies

www.hexaware.com

IT Services and IT Consulting

Navi Mumbai Maharashtra

10001 Employees

513 Jobs

Key People

R Srikrishna

CEO
Hiten D. Tuli

CFO
Rohan A. Sinha

Chief Operating Officer
Rishi J. Shukla

Chief Technology Officer

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Quality Analyst :- Malayalam and Kannada

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Quality Analyst :- Malayalam and Kannada

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Skills Required

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