Quality Analyst

Great Learning

2 - 6 years

2 - 5 Lacs

gurugram bengaluru

Posted:23 hours ago| Platform:

Apply

Skills Required

customer service quality analysis call calibration call monitoring telugu call audit quality control quality audit kannada training quality monitoring qc pareto analysis quality management malayalam quality assurance call quality quality tools

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Role

Participates in design of call
Performs call monitoring according to monitoring formats & quality standards and provides trend data to the management team.
Uses a quality monitoring data management system to compile and track performance at team and individual level.
Performs monitors of Inside Sales email responses.
Participates in customer listening programs to identify customer needs and expectations.
Provides actionable data to various internal support groups as needed.
Coordinates and facilitates call calibration sessions for staff.
Provides feedback to team leaders and managers help them to sync better within the team
Prepares and analyzes internal and external quality reports for management staff review.
Perform PIP calibration sessions and other duties as assigned.

Requirements

Proficiency in regional languages - Malayalam, Kannada, Telugu & English
Minimum 2-6 years experience, preferably in the BPO/ITES industry
Excellent verbal, writte,n and interpersonal communication skills.
Effective listening and comprehension ability is a must
Outstanding customer service skills and dedication to providing exceptional customer service care.
Must be a self-motivator and a self-starter.

More Jobs at Great Learning

Inside Sales Executive

Gurugram, Bengaluru

Experience: Not specified

INR 4 - 7 Lacs

Program Manager

Gurugram, Haryana, India

2 - 5 yrs

Salary: Not disclosed

Intern- HRBP

Gurugram, Haryana

Experience: Not specified

Salary: Not disclosed

Senior Learning Consultant

Bengaluru

1 - 6 yrs

INR 4 - 7 Lacs

Corporate Sales (US Market)

Gurugram

Experience: Not specified

INR 5 - 12 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.