Quality Analyst

Job Summary:
Real Estate Quality Analyst to monitor, evaluate, and improve the quality of leads, sales calls, site visit processes, and overall customer interactions. The role focuses on ensuring high standards in lead handling, CRM updates, sales communication, and compliance with company guidelines.

Key Responsibilities

• Audit inbound and outbound sales calls, WhatsApp chats, emails, and CRM entries
• Evaluate lead quality from digital campaigns such as Google Ads, Meta Ads, portals, and referrals
• Ensure proper follow-ups, accurate data entry, and timely updates in CRM system
• Monitor site visit coordination and customer experience quality
• Identify gaps in sales communication, scripts, and objection handling
• Share detailed quality reports with the sales and marketing teams
• Provide feedback and recommendations to improve conversion rates
• Ensure compliance with company SOPs, RERA guidelines, and brand standards
• Track lead leakage, duplication, and misreporting issues
• Support training teams with insights for improving sales performance

Required Skills & Qualifications

• Experience in real estate sales, CRM, or quality analysis
• Good communication and listening skills
• Attention to detail and analytical mindset
• Hands-on experience with CRM tools (LSQ, Salesforce, Zoho, or similar)
• Knowledge of call auditing and quality parameters
• Ability to create clear reports and performance dashboards

Key Performance Indicators (KPIs)

• Lead quality accuracy
• Call audit scores
• CRM data accuracy
• Conversion improvement metrics

Job Type: Full-time

Pay: From ₹300.00 per day

Work Location: In person