Program Manager

Job Description

What would you be doing?You will be the guide who takes the participants through a Great Learning journey. You will be talking to them, helping them, supporting them, motivating them and will be their constant companion until they achieve their learning outcomes Ownership of end-to-end learning journey of the participants to ensure learning outcomes are met and participants have a Great Learning experience with high satisfaction levelsBeing the first point of contact for participants, troubleshoot queries and manage discussionsManagement, identification and implementation of processes for smoother program management to ensure a consistent and trouble free learning experienceComplete ownership of all the Program Office responsibilities around scheduling and delivery activities, including but not limited to, online sessions, webinars, evaluations, gradings, presentations etc. This will require engagement with a variety of stakeholders like senior managers, academicians, industry professionals and many other internal and external stakeholdersConsistent and thorough monitoring of participants' performance and engagement using various program trackers to ensure each participant gets personalized experience in terms of support and learning experience. This will require forging meaningful relationships with the participants What are we looking for?We are looking for people who believe in learning for life and care about impacting lives througheducation, and who can do all this while having a lot of fun and learning in the process. Problem solving - good aptitude and stakeholder management skillsQuick learning - ability to learn business & processesExcellent oral and written communicationAbility to hold meaningful conversations with senior professionals Shift Timings- 4PM to 1AM or 5PM to 2AM