On-site
Full Time
Company Name- CIMET
CIMET - A Comparison Software Leader
CIMET is an Australian company that provides Comparison as a Service to many brands in Australia. Our mission is to help our customers live their financial best and save on everyday utilities.
Website- www.cimet.com.au
LinkedIn- https://www.linkedin.com/company/cimet/about
Location – Jaipur (Work from office)
Shift Time- 7 AM to 4 PM.
Profile – Quality Analyst Role
Job Responsibilities:
· Conduct audits of calls to ensure that they are in accordance with the standards and guidelines established by the retailer and the company's policies.
· All assigned sales are being submitted/processed.
· Customer service via email and text.
· Performing real-time reworks and maintaining/following them.
· Preparing compliance documents -(sales & non sales score card)
· Providing feedback to sales agent as per compliance guidelines
· Providing real time support to the Sales teams in Sydney and Philippines.
· Assistance in creating training programs to handle system-wide issues and maintain compliance.
· Evaluating the non-performing agents and providing feedback to the concerned department based on their sales feedbacks.
· Provide recommendations for repairing defects to the concern departments.
· Participating on the updated modules on LMS on a regular basis.
· Write and submit timely reports on performance, targets and customer queries.
· Auditing Non-Sale Calls if and when possible, to identify the knowledge gaps and the reasons for low conversion rate
Preferred skills and Qualifications:
· At least 1 years of experience as CSE/QA.
· Excellent written and verbal communication skills
· Bachelor’s / Master’s degree
What we offer:
· Competitive salary depending upon experience
· Freedom for personal growth and development of your role
· A peer learning environment and managers invested in employee growth
· Australian Holidays
· Private Health Care
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹35,000.00 per month
Benefits:
Schedule:
Ability to commute/relocate:
Application Question(s):
Experience:
Language:
Work Location: In person
CIMET
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