Quality Analyst

Eligibility & Skills required:

The candidate must have minimum 1 year of experience as a Quality Analyst.

The candidate must have excellent written and verbal Communication skills.

The candidate must have the curiosity to learn new things, new knowledge, new skill(s).

The candidate must have good relation-building skills (stakeholder management)

The candidate must have the ability to influence, motivate and negotiate.

The candidate must have strong team player, optimistic, hardworking & creative nature

The candidate must be currently residing in Bangalore, (preferably 15kms in radius)

Key Responsibilities:

To perform Quality related activities with 100% focus on Bottom Quartile/OJT improvement

To focus on revenue improvement and increase in conversion%

Leading by example by dialing customers and making sales as per the specified targets

Monitoring the required number of calls and giving accurate feedback

Analyse the Check-list error report, perform audits, identify the gaps and report the same to the Operations

Provide data inputs to internal stakeholders

Provide TNAs and TNIs to the training team on a regular basis for the development and improvement of the process.

Daily Audit target to be achieved (Target changes as per requirement every week)

Accuracy level of audit should be above 9 out of 10

Ad Hoc tasks with respect to team alignment and audits should be completed(depends on the stakeholder requirement)

Conduct mock calls for agents

Conduct and participate in daily calibrations