Quality Analyst

Company Name- CIMET

CIMET - A Comparison Software Leader

CIMET is an Australian company that provides Comparison as a Service to many brands in Australia. Our mission is to help our customers live their financial best and save on everyday utilities.

Website- www.cimet.com.au

LinkedIn- https://www.linkedin.com/company/cimet/about

Location – Jaipur (Work from office)

Shift Time- 7 AM to 4 PM.

Profile – Quality Analyst Role

Job Responsibilities:

· Conduct audits of calls to ensure that they are in accordance with the standards and guidelines established by the retailer and the company's policies.

· All assigned sales are being submitted/processed.

· Customer service via email and text.

· Performing real-time reworks and maintaining/following them.

· Preparing compliance documents -(sales & non sales score card)

· Providing feedback to sales agent as per compliance guidelines

· Providing real time support to the Sales teams in Sydney and Philippines.

· Assistance in creating training programs to handle system-wide issues and maintain compliance.

· Evaluating the non-performing agents and providing feedback to the concerned department based on their sales feedbacks.

· Provide recommendations for repairing defects to the concern departments.

· Participating on the updated modules on LMS on a regular basis.

· Write and submit timely reports on performance, targets and customer queries.

· Auditing Non-Sale Calls if and when possible, to identify the knowledge gaps and the reasons for low conversion rate

Preferred skills and Qualifications:

· At least 1 years of experience as CSE/QA.

· Excellent written and verbal communication skills

· Bachelor’s / Master’s degree

What we offer:

· Competitive salary depending upon experience

· Freedom for personal growth and development of your role

· A peer learning environment and managers invested in employee growth

· Australian Holidays

· Private Health Care

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Morning shift
• UK shift

Ability to commute/relocate:

• Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What is you current salary per month?
• What is you notice period ? Are you comfortable for early morning shift 6:30 AM to 3:30 PM?

Experience:

• International Voice Process: 2 years (Required)

Language:

• Excellent English Communication Skills (Required)

Work Location: In person