Quality Analyst

As an individual responsible for determining, negotiating, and agreeing on internal quality procedures, service standards, and specifications to enhance performance and quality objectives, your role will involve identifying industry trends and developments to implement best practices in quality assurance services. You will collaborate with teams across the organization to align and integrate quality assurance processes. Additionally, you will be accountable for the development and governance of internal quality assurance procedures, standards, and specifications, acting as a catalyst for change, mitigating risks, and ensuring efficient operations. Your responsibilities will also include developing reports and presentations on quality assurance performance and effectively communicating findings to internal senior stakeholders. Furthermore, you will be expected to identify areas for improvement, provide recommendations for changes in quality assurance processes, and offer feedback and coaching to colleagues on highlighted areas. Executing service quality assessments to monitor the quality objectives set by the bank and ensuring compliance with regulatory requirements will be crucial aspects of your role. You will actively participate in projects and initiatives aimed at enhancing quality assurance efficiency and effectiveness, as well as determining risks based on the outcome of quality assurance reviews and flagging risks that are outside of tolerance. As an analyst, you are expected to execute work requirements as identified in processes and procedures, collaborating with closely related teams and impacting their work. You will also be responsible for checking the work of colleagues within your team to meet internal and stakeholder requirements, providing specialist advice and support in your area of expertise, and taking ownership of managing risks and strengthening controls. It will be essential for you to deliver your work and areas of responsibility in line with relevant rules, regulations, and codes of conduct, while continually building an understanding of how all teams in your area contribute to the broader sub-function's objectives. Moreover, you will be required to develop awareness of the underlying principles and concepts on which the work within your area of responsibility is based, making judgments based on practice and previous experience. You should assess the validity and applicability of previous or similar experiences, evaluate options under circumstances not covered by procedures, and effectively communicate sensitive or difficult information to customers in areas related specifically to customer advice or day-to-day administrative requirements. Building relationships with stakeholders and customers to identify and address their needs will also be a key aspect of your role. All colleagues are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship serving as our moral compass and guiding us in doing what is right. Additionally, demonstrating the Barclays Mindset to Empower, Challenge, and Drive is essential as it serves as the operating manual for our behavior.,