Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.Cloud Applications Engineer for IoTThe PTC Cloud Applications Engineer delivers business solutions for Cloud customers and drives continuous improvement in Cloud processes. The Application Engineer executes environment provisioning & installation, executes customer Service Requests, and performs pro-active maintenance of Cloud hosted environments. That includes application hardening, patches, performance tuning, and covers but is not limited to performance, reliability & compliance. This person will also work closely with Cloud Engineering to support the New Service Introduction (NSI) process. Support adoption of new technologies and offerings and strategically develop and execute a solution roadmap that aligns with business strategy. Responsibilities:
- Work in a 24x7 environment will be scheduled with rotational shifts
- Provisioning of new environment and install IoT Applications aligned with customer needs
- Execute Customer Service Requests on the Cloud environments (restarts, installations, administration activities)
- Monitor the Service Request and ensure that all Service Requests are responded to as per the defined SLTs
- Execute Proactive maintenance activities of Cloud environments (including application hardening, patch deployments, environment resizing and performance tuning.)
- Maintenance of existing Automation to support new point releases and bug fixes
- Collaborate with other Cloud teams including Engineering and Portfolio to support NSI process and Cloud enablement of new offerings and technology
- Proactively escalate to Application Manager any situation that may lead to customer dissatisfaction or impact on the quality of the deliverables
- Proactively identify and propose improvements in the process, tools and organization to achieve team objectives (Continuous Improvement) better
- Cloud point of contact for escalations and prioritizations related to Provisioning and Service Requests
- This role involves some interaction with the customer during Service Request execution
- One of the primary responsibilities will be to adhere to the quality, processes, and procedures for ISO standards.
- Mentors’ junior team members of the team in the areas of product knowledge and technical expertise
Required Skills and Experience:
- Bachelor's Degree or equivalent in Engineering / Computer Science
- 2 - 4 years experience
- Advance knowledge of Linux OS, shell scripting and Distributed Architecture
- Experience with database management (Oracle or SQL RDBMS)
- Experience with Docker container, Kubernetes on cloud platform
- Experience in Python, setting up and running various Python scripts in Visual Studio Code
- Experience or Certifications in cloud computing platforms, particularly Azure or AWS.
- Experience with IoT Platform such as ThingWorx, Axeda, IoT Hub is a plus
- Experienced in Java-based application administration and web technologies like Apache is a plus
- Awareness/Experience using a Ticketing System like Salesforce or Service Now is a plus
- Highly motivated to learn and master new technologies.
- Proven ability to meet deadlines and thrive under pressure.
- Adaptable and able to contribute effectively to a dynamic environment.
- Strong communication skills and ability to collaborate with global teams
- Clear and concise in relaying information to teams, stakeholders, and customers.
- Strong diagnostic and troubleshooting skills.
- Flexible, detail-oriented, and organized, with the ability to multitask and work independently.
Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.
If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here."
