Property Manager

Job Description

Maintenance and Upkeep of Common Areas Ensure that all operational areas have an atmosphere that is conducive to the overall customer experience. Tours residential buildings on a daily basis speaking with employees and residents to understand business needs and assess operational opportunities. Supports HPM-managed Clubhouse with operational requirements (HK, maintenance, procurement, etc.), ensures customer satisfaction levels Life Safety/Loss Prevention – the consistent implementation of high standards for all aspects of life safety, loss prevention, unit owner identity and privacy protection Security and safety of all residents and associates Relationship Management Drives the site culture (of Associates and outsourced staff) and thereby delivering on positive customer experience Develop relationships with the residents, with a single minded focus on delivering a differentiated and personalized experience Ensure customer understanding and feedback loop Demonstrates urgency in response and handling of customer problems and complaints Establish a database on residents and create a process on recognizing special occasions like birthdays, etc. Internal Coordination Coordinates with internal Lodha Group departments like Landscaping, etc. for maintenance of the entire complex Plans in coordination with HPM Central team a monthly Activities calendar for resident engagement and implements the same Keeps project operations team focused on the critical components of operations to drive customer satisfaction and the desired financial results. Review financial reports and statements to determine how Operations is performing against budgets Strives to improve service performance. Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis Financial Management – capable of operating within the constraints of the CAM budget and providing timely reporting of financial performance Site CAM P&L meeting targets/budgets; annual Budget preparation - Prepares annual budget for staffing and operating expense. Proposes items to be included in annual Capital Plan Maintain complete knowledge about Society Rules & Regulations and Lodha policies