Property Management Specialist

Job Title: Maxxton PMS Support Specialist

Key Responsibilities:

Core Support & Configuration

• Perform

  data configuration

  within Maxxton PMS, including new user setup, generic system configurations, and module-specific settings.
• Manage

  park data loading

  and onboarding for new parks, ensuring accurate data import and system readiness.
• Configure and maintain all Maxxton modules, including Content Manager, Rate Manager, Notification Manager, Financial Config, and Channel Manager.
• Create and manage user IDs and access rights, ensuring compliance with security policies.
• Monitor Maxxton system health and processes to proactively detect and escalate issues.

Incident & Issue Management

• Handle L1/L2 support tickets related to:
• New user configurations (user creation, password resets)
• Generic configurations (cancel bookings, add missing locations, update cash register processes, notes on checked-out bookings)
• Manage incident tracking and resolution using ticketing tools, ensuring timely updates and clear communication with stakeholders.
• Support Root Cause Analysis (RCA) for recurring or complex issues, documenting findings and preventive recommendations.
• Provide support and troubleshooting assistance for:

• Financial Config:

  Refund processing, booking transfers, guest refunds.

• Content Manager:

  Barrier management, adding license plates, creating new units, door lock pincode setup.

• Rate Manager:

  Seasonal pitch adjustments and price configurations.

• Notification Manager:

  Configuration of arrival/group arrival reports and resolving issues with parks not receiving reports.

• Channel Manager:

  Creating new distribution channels and configuring Travel Agent commissions.
• Collaborate with technical teams and Maxxton specialists to resolve complex configuration and integration issues.

Required Skills & Experience:

• Proven experience supporting Maxxton PMS or similar property management systems at L1/L2 level
• Strong knowledge of PMS configuration, data loading, and user management processes.
• Experience with incident and ticket management tools (e.g., Jira, ServiceNow, Fresh Service etc).
• Excellent communication skills for coordination with business users, technical teams, and external partners.
• Experience in hospitality or vacation park management environments.

Experience:

Work Location:

Notice Period :