Job
Description
Account for the day-to-day management of a functional team and manage daily service delivery and production activities performed by staff. Responsible for preparing/reviewing Fund Administration related tasks (Proof and Audit). Work in conjunction with individuals on the team as well as other Shared Service teams, Client Operations, and other business units to ensure seamless processing according to the fund’s policies. Work collaboratively with teams and management across the organization on various projects, oversight, committees, KPIs, etc. What you will be responsible for: As Manager you will: Responsible for reviewing staff level work, preparing work when needed, demonstrate technical expertise, and ensure that all deliverables are completed accurately and within agreed upon time. Plan and manage day-to-day deliverables and ensure completion. Effectively coordinate activities between multiple departments within State Street globally. Participates in the research and resolution of operational issues and provide clients timely responses to inquiries as stated in the Service Agreement. Understand risk at the operational level and comply with the risk escalation chain including timely notification of issues. Escalate all delays and issues regarding assigned deliverables to AVP. Ensure effective use of automation by fully utilizing internal Applications, and standard macros; make recommendations for technology and process improvements. Direct point of contact with Client for coordination on day-to-day deliverables. Responsible to build Client trust while continuing to deliver accurate and timely client deliverables. Ensures all controls/checklists and procedures are adhered to as well as makes recommendations for improvement. Provide guidance, coaching, and development opportunities to staff, including coordination of training sessions when needed, and prioritize focus on all aspects of employee engagement events. Attend all relevant training classes; proactively seek out additional trainings to further career development. Implement all standard practices, processes, tools, and technology enhancements. Participate in the research and resolution of issues. Comply with internal, client specific and Standard Operating Procedures. To become an essential partner with our clients – trusted, strategic and proactive. Participate in client meetings and presentations as needed. Staff/resources planning, allocation and assignments. Provide feedback on decisions to hire, discipline, determine promotions, and terminate employment. Metrics: Achieve productivity targets. Reduce loss associated with operational error Timeliness and accuracy of all assigned deliverables for preparation and/or review Adherence to best practices, SOPs, client specific procedures, and SLAs Monitor resolution quality Participate in process improvement efforts Comply with State Street risk program and timely completion of related training for self and team Adhere to State Street policies, guidelines and relevant laws and regulatory requirements. Client satisfaction and service delivery. Competencies: Strong communication skills. Strong problem solving and analytical skills Detail- oriented, Owner’s mindset, Logical thinking. Sense of responsibility and teamwork are required. Effective communication, organizational and negotiation skills. Mandatory Skill Sets: Result-oriented with an ownership and accountability mindset. Commercial acumen - Understanding of cost/budgets. Drive pays for performance and culture of performance differentiation. Executive presence, managing with influence and effective communication across stakeholder groups both regionally and globally. Embed risk excellence culture across the teams. Encourage and drive a culture of change and ideation. Education & Preferred Qualifications: Accounting background is preferred, 5+ years’ experience in Fund Accounting Big Four/Fund house/accounting firm experience is preferred CPA/ACCA a plus. About State Street What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
